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Business Profile

Clock Repair

Southshore Knives, Watches, Jewelry & Clocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]  This is not a reasonable answer.  I did not repeatedly call and harass.  The caller repeatedly hung up on my husband.  I would like the complaint to stay on record.  I will be sure not to recommend this business to family and friends. 

    Regards,

    **** *****

     
    hung up on me. I think the prices are way out of line and customer service is severely lacking. I do not even think the clock was ever taken apart and examined. I would appreciate my $65.00 refunded.

    Business Response

    Date: 01/28/2025

    Hi ******,
        This is not our customer.  It looks like this is ******************************************* customer possibly. We are not affiliated with them. You can call **** at ************ and check with them. If you have any other questions or concerns, please give us a call at ************ or just email us.

    Thanks, ***** *******

    Business Response

    Date: 02/14/2025

    Hello, this is Southshore Clocks & Watches..  I'm responding to a customer complaint.  My name is **** ********, owner of Southshore.  Starting off, our procedure here at Southshore regarding clock & watch repair is as follows..   When a customer comes into our shop / store with a timepiece, we, as store policy states, charge an estimate fee to take in the timepiece..  The estimate fee is for checking in the timepiece, logging in the timepiece, for our repairman or repair woman's time to evaluate the timepiece.. As noted, our Counter Clerks & Repair Techs do not work for free. This is why we charge an estimate fee, for time and afford checking out all timepieces. Every customer that brings in a timepiece is charged an estimate fee, conditioned to the type of clock brought in..  The Customer that sent in the complaint to your company was charged for a Cuckoo Clock estimate fee..   After my technician's evaluation, which entails taking the clock apart, testing the gear system, testing the pulleys, testing the lift levers, testing the bushing etc.. The estimate was in accordance with our experience and expertise.. I have been repairing Watches & Clocks for over 31 years now.  We have thousands of satisfied customers.. As for this customer complaining about the cost of the repair, in my opinion she is not up to date with today's current  pricing or maybe she is stuck back in time as to how much things have changed..  She is upset because she is not willing to get her clock fixed or maybe she can not afford to get the clocks fixed. And now she wants her estimate fee back.. As for the customer saying we kept hanging on her & her husband, well they kept calling and to me, harassing me and my employees demanding their money back.. Which I told them was for service rendered    Last comments: I do not work for free, my employees do not work for free, I do not work out of my garage.  This is a real business that treats all customers the same..  Whomever is reading this, I thank you for your time..  Have a blessed day..  cc; **** Ehrhardt  ************ call anytime..
          

Southshore Knives, Watches, Jewelry & Clocks is NOT a BBB Accredited Business.

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