Complaints
This profile includes complaints for Altus Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a call from them this past Friday at 3:45p. Apparently they are a commercial debt collector. I am an individual who's only income is from Social Security and believe they are trying to scam me. I've never had any dealings with this company or have owned a business.
Business Response
Date: 06/18/2025
Hi Allie,
I am unable to locate anything with your name or email address. Are you able to provide an account number? Without anything to identify the account, I am unable to take action.
Thank you,
Compliance
Customer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23473430, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
your company called me at 646-420-7470; I cannot provide an
account number since I dont know who you are or any knowledge of a debt
owed. Please find a screenshot of my caller id attached.
Regards,
Allie Spiegel
Business Response
Date: 06/23/2025
Once again, we have tried finding the complainant in our system with name, phone number, and email address. We cannot locate anything in our system that has this information. Please email back if you are able to get an account number or company name.
If you have any additional concerns, you may email me at [email protected].
Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23473430, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear .I cannot provide an account number since have no clue who they are nor have I ever owned a business . I provided a screenshot of my caller ID showing they called me. If they called me in error they should just say so
Regards,
Allie Spiegel
Business Response
Date: 06/24/2025
We respectfully stand by our previous responses.
Regards,
Compliance
Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for any debts to Altus Receivables Management or the institution they represent. I do not have any contract with Altus Receivables Management. Please provide the original contract with my signature or delete this account immediately. Thank you.Business Response
Date: 06/18/2025
This is in response to complaint number 23470596filed with your office by Sylwester Ozarowski (“complainant”).
On May 8, 2025, we received an account for collection from
our client, AtoB, in the amount of $1,191.40 against
Ems Restoration Inc. Complainant is the contact person on this account.
As a third-party debt collector, we are unable to delete
debts. However, we can confirm that our
firm has not furnished any information to the credit bureaus.
Our firm prides itself on treating debtors in a
dignified and respectful manner; and most importantly within the bounds of
legal and ethical standards. Please let this serve as confirmation that our
firm has closed this matter internally and that no additional contacts will be
made by our agency.
We sincerely hope that you find our response
satisfactory. Please do not hesitate to contact us for further clarification or
inquiries regarding this issue.Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Okay so I made a complaint on here involving REGUS because at the time it was a different debt collectorI signed up for the **************** location with *****, then once I saw the horrible reviews as well as additional fees that they would want to charge I TERMINATED my membership the same day. Received confirmation of termination email that same day3/29/2025. However I keep receiving invoices for a membership that has been terminated, even tried to get a hold of someone by submitting a ticket to request a call back. After multiple attempts I FINALLY received a call back and told the representative that the balance isnt mine because I have terminated service since day one even responded back to the invoice emails that they continue to send but to no avail. The representative was NO help, he claimed he would contact support about this yet I didnt hear back. Now Im receiving an email about a outstanding balance from a debt collector with a balance that continues to increasesomehow Im at $800? I responded to the debt collector NewDebt NAM ******** NOW I received an email from Altus Receivables Management stating I owe $989.41, theres a add on of $148.41. Ive called this company, even responded to their email requesting a validation letter of this debt I do not claim. As I terminated my membership with ***** since MARCH yet still with get hit with invoices that really arent mine, the amount is just somehow increasing. I want this whole thing to go away, leave my credit report alone. Leave my membership TERMINATED as it should have been all this time.Reference: 1986;15748678Business Response
Date: 06/10/2025
This is in response to complaint number ********filed with your office by ***** ******* (complainant).
On June 6, 2025, we received an account for collection from our client, Regus Management Group LLC, in the amount of $ ****** against ******************
Our Altus recovery agent spoke with claimant; Altus is in communication with the client directly regarding her account due to status of account with her complaint and documents supplied in this complaint regarding account balance and status.
As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I recently received a collection notice from Altus Receivables Management in the amount of $1657.42, erroneously addressed to ******************************* Residence. Upon reviewing our credit reports, we found no evidence supporting the validity of this alleged debt, suggesting that this notice constitutes a fraudulent attempt to collect an unfounded obligation. I requested for any contract confirming evidence of this debt claim yet unable to get a hold of anyone from Altus Receivables Management. Furthermore, we are not aware of the company claiming we owe them any money nor have set up an account with them. We hereby request the immediate removal of our address from the company's database and urge a cessation of all collection attempts pending verification of this purported debt. Thank you in advance for your help!Business Response
Date: 06/06/2025
This is in response to complaint number ********filed with your office by ****** *********-******** (complainant).
On May 23, 2025, we received an account for collection from our client, ******** - Realtors, in the amount of $1,657.42 against ****** *********-******** - Agent.
Our Altus recovery agent spoke with ******; she is in communication with the client directly regarding her account due to incorrect balances and information sent to collections. Altus will confirm accuracy with client and ensure we are pursing the correct amount on the case.
As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Formal Debt Validation DemandBusiness Response
Date: 05/21/2025
This is in response to ***** Allens complaint. On April 22, 2025, we received a collection account from
our client ***************** (Salon) in the amount of $32,562.28 pursuant to breach of a license
agreement for studio use by ***** *****, a sole proprietor. A copy of the license agreement and
transaction detail is attached.
As you know we do not ensure the validity of our client&#**;s claims. Our duty is to verify the debt with our
client when the debtor so requests or disputes a bill. Our client has verified this debt.
We take all complaints very seriously and have thoroughly investigated this matter. While this is a
commercial debt and the ***** does not apply, we do have a Policy & Procedures manual that is given
to every employee. In it we have adopted a zero tolerance policy regarding violations of any law. Our
Policy and Procedures manual also requires collectors to follow the proscriptions of federal and state
law relating to debt collection when required.
This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly
within the bounds of legal and ethical standardsInitial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just received a phone call from them for the first time. I explained to the lady that my company had went out of business and I would figure out how to pay it but she the proceeds to tell my it was going to litigation so she didn't know how long I had. Very unprofessional the first ever contact I have with this company and give really no time to even try to pay just threatened with a lawsuitBusiness Response
Date: 06/18/2025
This is in response to complaint number 23046079 filed with your office by Alicia Fivecoat (“complainant”).
On March 5, 2025, we received an account for collection
from our client, Leslie’s Pool Mart, in the amount of $1,024.03against Rock Star Pools.Altus closed
this account on May 2, 2025 due to business closing. Altus closed account and referred back to client.As a third-party debt collector, we are unable to delete
debts. However, we can confirm that our
firm has not furnished any information to the credit bureaus.Our firm prides itself on treating debtors in a
dignified and respectful manner; and most importantly within the bounds of
legal and ethical standards. Please let this serve as confirmation that our
firm has closed this matter internally and that no additional contacts will be
made by our agency.We sincerely hope that you find our response
satisfactory. Please do not hesitate to contact us for further clarification or
inquiries regarding this issue.Initial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Altus is sending my company collection letters regarding a business (****************) which we have never had a relationship with for any reason. We are a software company that does not ship or use logistics companies Their letter is threatening to take additional actions against us and is falsely claiming they have made "numerous attempts" to resolve the issue.This is a fraudulent company trying to collect money from false claimesBusiness Response
Date: 06/18/2025
This is in response to complaint number ******** filed with your office by ****** ******* (complainant).
On February 3, 2025, we received an account for collection from our client, Coyote Logistics, in the amount of $73.15 against *************
Altus closed this account on June 18, 2025. Altus closed account and referred back to client.
As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.Customer Answer
Date: 06/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:02/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TrustAltus has been sending emails ( reagarding case: ********) and contacting us for the payment of debt on behalf of a client. Inspite of informing that those invoices are wrongly raised as they was never an attempt to made to take any services from their client in 2024 and also in 2023. There was no service provided, no contact made either thru phone or email. Client invoice states contact person was ************* number. Phone number stated was never associated with any one. Contact person stated was never there in 2024. With out any proper validation but they are asking us to pay for the services never took/asked and I request immediate action to address their unlawful practices. Enclosed is the invoice where the contact *************** number were not associated with us.Business Response
Date: 06/18/2025
This is in response to complaint number ********* filed with your office by ****** ******** (complainant).
On November 20, 2024, we received an account for collection from our client, **********, in the amount of $855.18 against Barra Crudda Sea Food Grill.
Altus closed this account on April 4, 2025 due to cease and desist. Altus closed account and referred back to client.
As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.Customer Answer
Date: 06/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These erroneous accounts do not belong to my business, therefore, I have filed a CFPB and FTC report against Altus Global Trade Solutions(Altus Receivables Management), and I am demanding that they cease collection and reporting of these fraudulent accounts immediately. Please accept this as a formal cease and desist letter. Any further communications will be used in legal action against Altus Global Trade Solutions. I am requesting a deletion letter from Altus Global Trade Solutions immediately as well as the removal of any and all information that is currently listed any commercial credit reports, including EXPERIAN business credit report.I look forward to having my request resolved quickly before I am forced to take legal action against your company. Thank you. The following erroneous accounts need to be removed from my business credit reports immediately.10/23 - Altus Global Trade Solutions - $31,197 09/24 - Altus Global Trade Solutions - $100,000Business Response
Date: 06/18/2025
This is in response to complaint number 22906985filed with your office by J McArthur (“complainant”).
On May 12, 2021, we received an account for collection from
our client, Coface Services North America Inc., in the amount of $31,197.75 against LIVE LOVE GAMEDAY.Altus closed
this account on January 4, 2024 and referred back to client.As a third-party debt collector, we are unable to delete
debts. However, we can confirm that our
firm has not furnished any information to the credit bureaus.Our firm prides itself on treating debtors in a
dignified and respectful manner; and most importantly within the bounds of
legal and ethical standards. Please let this serve as confirmation that our
firm has closed this matter internally and that no additional contacts will be
made by our agency.We sincerely hope that you find our response
satisfactory. Please do not hesitate to contact us for further clarification or
inquiries regarding this issue.Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Altus Global Solutions has put negative feedback on our business credit report and violated numerous FDCPA laws. They are servicing their client Allied Universal without any proof or supporting documents. We are **************************************** We have NEVER had a contract with ****************. We used to manage ****************** CONDO and we were terminated on May 31 2023. ****************** Condo and their new managing agent-*************, incurred debt of $10941.00 and later paid it off in Oct 2023. We have proof from ******* ******** a branch manager from **************** that the debt was paid off. In any regards, Altus refuses to remove their negative feedback from our credit report. We were referred to your agency by the *****************************. Altus attorney refuses to return our calls and emails. They claim they do not know how to remove negative feedback.Business Response
Date: 12/27/2024
December 27, 2024
Better Business Bureau
BBB/************************
******************************************* Suite 505
Metairie, LA 70002
RE: ID# ********
This letter is in response to the complaint ID # ******** filed with your office by **** ******.
On October 16, 2023, our client,****************, placed a commercial account for collection against ***************************************** in the amount of $10,941.87.
Please know that we take all complaints seriously. We conducted an investigation and found that Altus Receivables Management has closed the matter within our agency and referred it back to our client on June 11, 2024.
We sincerely hope that your office finds our response satisfactory. Should you need additional information, please do not hesitate to contact me.
Sincerely,
***** *******
Licensing & Compliance Specialist
Email: ****************************************************************************************Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear be:Altus acted irresponsibly by prioritizing the interests of their client without due diligence. They neglected to verify whether **************************************** had any agreements or signed contracts with ****************. In reality, **************************************** was functioning solely as an intermediary between the new management company and ****************, a fact that was communicated to both parties multiple times. I possess all relevant documentation to substantiate this claim. Between October 2023 and April 2024, there were over ten phone calls made to Altus and Allied, during which **************************************** sought to rectify the negative feedback left by Altus and Allied on our business credit report. Your company has violated several ***** regulations, including making illegitimate robo-calls and using threatening and harassing language. Following the settlement of the payment in 2023, neither Altus nor **************** accepted responsibility for damaging the excellent credit of ****************************************, nor did either company know how to rectify the negative feedback. Furthermore, as of January 2, 2025, **************************************** has not received any official written communication from Allied Universal or Altus acknowledging that this error should never have occurred, confirming that the balance has been paid in full, and stating that the negative feedback from collections has been removed from our business name. I will persist in contacting our local elected officials to advocate for amendments or additions to laws that protect innocent business owners from the negligence exhibited by Altus and *****************
Regards,
**** ******
Business Response
Date: 01/03/2025
We respectfully stand by our initial response.
Kind Regards.
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