We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Convenience Store

Brother's Food Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11, 2022, I purchased gas at Exxon - Brothers Food Mart, located at **************************************************************. I began to pump gas at pump #5, but it was pumping extremely slowly so I only got $0.09 worth of gas. Then, I proceeded to pump gas at pump #6 which was also pumping slowly so I only got $4.53 worth of gas. Becoming frustrated because of the slow pumping gas, I stopped pumping gas at pump #6 and got into my car and drove away. After driving approximately 2 blocks from Exxon-Brothers Food Mart location, my car begin to sputter and eventually stalled as I managed to maneuver into ********* parking lot at the intersection of ************* and *****************, ********, **. My car failed to start up; therefore, it was towed to ******************** the following day on Monday, December 12, 2022. One week later, I was contacted by the service department at Lexus to inform me that water was discovered in my gas tank which caused the vehicle not to start. On December 21, 2022, my car was repaired by ************************* in the amount of $1043.68. After my car was repaired, I went back to Exxon-Brothers Food Mart to make a complaint and to request reimbursement. Subsequently, an employees at Brothers Food Mart provided me with a phone number to *******************, District Manager, **************, but after speaking with ****************, she stated she would have someone call me about my complaint. However, I never received a call from anyone. Also, I was provided contact information to *************************************, **************, email: ************************************** I called **************************, but no one answered the phone so I left a voice message and never received a call back from him. In addition, I was given contact information to *************************, **************, email: ******************************** I called and spoke with **************** and explain my situation. **************** stated he was out of town and asked me to send him and email explaining my situation. I sent an email to him and never received a response via email from him and never received a call back from him. I am contacting Better Business Bureau in hopes of a resolution to this matter which is to request total reimbursement in the amount of $1043.68 for the cost of repairs to my vehicle. I own a 2016 ES350 ***** and never have experienced any problems with my car in the past. Finally, I have a copy of the expense repair bill if needed. Thank you and I appreciate any assistance that you can provide in seeking resolution to this matter.

Brother's Food Mart is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.