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Business Profile

Dermatologist

Sanova Dermatology - Old Metairie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been to this clinic since April 25 with skin condition, get sling tasted to find out what have cause this condition wait for two weeks for results, clinic call me back and prescribe me some medicine for the condition, the stuff was informed me to wait for no longer then 24 hours then pharmacy to contact to get my medication, I been waiting and waiting three weeks past and still didnt get any contact and still didnt get my medicine but my bill was already arrived so basically I got my bill before my medication, I have to pay even before I got treated. My skin problem still didnt get fix and they already ask me to pay

    Customer Answer

    Date: 06/19/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Sanova Dermatology - Old Metairie regarding complaint ID ********.

    Regards,

    ********************

  • Initial Complaint

    Date:08/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Years ago I purchased a $1500 gift certificate for Exilis treatments. I still have the gift certificate and it has no expiration date. Old Metairie Dermatology changed to Sanova Dermatology Old Metairie. I got an email and a letter about this change but it assured patients only the name was changing that services would not. It mentioned nothing about gift certificates expiring. I called to make an appointment for the *************** I was told I had to go for a office visit prior to the service to be cleared. I made that appointment and paid for that appointment and was told I could schedule the service which I did. A few days later I get a phone call from Sanova. They want to know how I am going to pay for the service. I told them I had a gift certificate. They spent some time looking through their records. Then they asked, "the one you purchased on xx/xx/xx (I don't remember the date). I said yes. They said I could not use that gift certificate. They said they have no way of finding that money. I told them there was no expiration date on the gift certificate. They said they had changed bank accounts and had no idea where that money was. They had a record of when I purchased the certificate, they claimed they just could not find the money. I asked them "So you are telling me my $1500 is just gone?'. They said yes. I find this completely and totally unacceptable.

    Customer Answer

    Date: 08/31/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Sanova Dermatology - Old Metairie regarding complaint ID ********.

    Regards,

    ***************************

Sanova Dermatology - Old Metairie is NOT a BBB Accredited Business.

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