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Business Profile

Electronic Equipment Repair

Expert Electronic Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

This profile includes complaints for Expert Electronic Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Expert Electronic Service has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam artist

      Customer Answer

      Date: 06/05/2025

       

          This seems to be a fake company. On 5/2/ 25 I phoned ****** **** to come to my home to service my ********** as he only does in-home service. He said that his $49.99 service fee would cover any minor problems including any faulty fuse(s) etc. My first 'alert' (that he may have not been as professional as he said on the phone) was when he said that a stripped s**** holding the cover on was bad (as if that prevented the unit from working). He then fumbled around for 1/2 hour or so until he took pictures (for another $25.00) to take with him, supposedly, to send to the manufacturer of the radio. I called him on two different occasions and each time he made an appointment to return but never did. I want my entire $75.00 returned as he has only wasted my time and stolen my money. I have since had the unit professionally repaired.

       

      Business Response

      Date: 06/22/2025

      I am in electronic service business for over 30 years. When the customer called, he said he had a ********** to repair. I told him my service (trip) charge was $49 and if any minor problem like fuse or bad connector or loose soldering connection, it would be repaired at the same time. I opened the ********** and it was over 20 years older model. I found 2 screws stripped from cover. I did the reset factory mode and did not work and also checked for any bad connections or loose contacts. I mentioned to the customer that it would cost him $25 as I had to take pictures of model number and inside main board to send information to the Boss part distributor and customer agreed. I send the information to the **** part distributor and said they did not have the parts for the older model and no longer available. I also tried different distributors to check if anybody carried the parts for the **********. I told the customer i will call him as soon as i find the part. The customer called and said he found a s**** inside but i had already checked and there was no s**** inside and I also told him that none of the distributors had the parts and no longer available in stock.

      The amount paid was only for non-refundable service trip charge and $25 diagnostic & research charge. 

      Sincerely,

      Expert Electronic Service

       

       

       

       

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ******* *********

        This 'repairman' said that he would send pictures of the interior of my ********** to the manufacturer to see if they still had parts for it. I don't know if he did or not because he never called me back. I finally called him and he set an appointment date to return. He never came or called.

    Expert Electronic Service is NOT a BBB Accredited Business.

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