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Business Profile

Hospital

East Jefferson General Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for East Jefferson General Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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East Jefferson General Hospital has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/29/2023 I had a kidney ultra sound at East Jefferson Hospital. The total amount of the bill was $943.00 . On 01/5/2024 my insurance company ********** paid East Jefferson $917.68 leaving me a balance of $25.32 . On 2/2/2024 I received a letter from ********************************* debt collector reference # ********** for the $25.32 which I have never received a bill from East Jefferson. I called East Jefferson billing department ************ spoke with *** (extremely rude) he explained to me the initial problem was he was unable to locate me in the system, therefore he submitted the bill for collections. I explained to him the bill was not over due it was paid by the insurance within a week from me having the services. I asked to speak with a supervisor *** advised me there was a process for a supervisor call which can take ***** hours. As of the date of this complaint my bill is still with the collection agency , and I have not received a call from a supervisor . I called East Jefferson ************************* ************ spoke with *** she was unable to assist me. I ask that BBB please assist with this complaint

      Business Response

      Date: 02/22/2024

      Good afternoon, 

      We understand receiving a letter from a collection agency can be concerning. It is not our intentions to cause you any alarm.  When an address is identified as incorrect in our system, we send the account to our collection vendor to assist in obtaining a correct address. We identified the address in or system as being incorrect. This is a separate process from accounts sent to our collection agency due to non-payment.  

      You have spoken with Supervisor Devonica Deal. Your correct address has been confirmed and your account has been returned from our collection agency. There is no negative impact to your credit or payment history.  She is also reviewing your call with *** and will coach and take any appropriate next steps. 

      If you have any additional questions or concerns please feel free to contact us via email at LCMC-****************************** or ************. 

      ***************************
      Manager,System Rev ***********
      LCMC Health
      O ************
      F ************

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