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Business Profile

Manicures

Avalon Nail Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received service on 12/20/2024 at Avalon nail spa. After the nail tech finished my nails the owner ranged me up. I feel the owner price gouged me. I kept asking her about the excessive charges and how the work received did not match the price she gave I have been there 2 or 3 times prior and the charge is never that outrageous. Had I not paid her she would have called the police on me. It is against the law to price gauge customers she have no visible posting on charges I did not get any service outside of what I normally get and I always pay approximately $120 and the highest $130. This owner took advantage of me and I would like something done about it. She will tell you I got this and that done but it is the usual service and I didnt get a full set this time I got a refill so I know she took advantage of me. I do have pictures of past service and receipts for comparison if needed. Please tell the owner I am willing to provide those. She will say I got the spa pedi for $55 and for the gel on my toes and my nails but I always get the same thing and this time it should have been less because I got a refill not a full set. The nail design was just polish and the trinkets was just 4 total. 1 big toe he added a nail. She just added whatever she could to drive the cost up. Like I originally stated I get similar service and this time was no difference except it shouldve been less because I got a refill and not a full set . She will have many more complaints for lying and ripping customers off. Please help with this review the pictures does this look like $202 of work. I have never been charged this by any nail salon. This is the first. It doesnt make sense how a business can get over on a consumer and you have no choice but to pay and fight back later. Everybody I talk to about this even people the so nails state that is price gouging

Avalon Nail Spa is NOT a BBB Accredited Business.

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