We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Billing

Independence Emergency Group llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for Independence Emergency Group llc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Independence Emergency Group llc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a collection charge off item showed up on my credit report saying I owe $2,238 to independence emergency group LLC . I have never been there and I have never received a bill from them , this just showed up one day . I need help please.

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/17/24, a collection account appeared on my credit report for ******************. I disputed the charge with the credit bureaus and discovered that the company that is claiming that I have an outstanding balance is Independence Emergency Group. This was a complete shock to me because for one, I pay all of my bills, and for two, I never received any bill, statement, or communication from this Independence Emergency Group prior to this collection account appearing on my credit report indicating I have an outstanding bill for any services that I supposedly received. I contacted the collection company and was told that the bill is for the physician/physicians group that serves *********************. Again, I have never received a bill for any services I may have received. I have lived at my current address since 2022, so had there been any sort of communication from Independence Emergency Group, I would have received it. There is no number listed to contact these people and I think that is absolutely ridiculous! I will not be forced to pay a balance of $2571 when I have not received any proof that I received any medical services that were not billed to my insurance!

      Customer Answer

      Date: 01/02/2025

      Not sure what other information you all need to proceed with my complaint that I never received any form of communication from Independence Emergency Group indicating that I had an unpaid balance of 2571 prior to the collection account for *********** appearing on my credit report. However, I am attaching a screenshot of the collection account that is now on my credit report. Thanks 

      Customer Answer

      Date: 01/22/2025

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Independence Emergency Group llc regarding complaint ID ********.

      Regards,

      ******** **********

    • Initial Complaint

      Date:03/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 76 years old and retired Navy. I noticed a claim on my credit report from collection management in the amount of $739.00 for Independence Emergency Group LLC. I called the 800 # listed on the Credit Report which was ***************** and they had no record of me. I called ********************** and they wanted my Credit Card Number so they could charge me a dollar to try to resolve the issue but refused to look into whether they had me in their system and would not proceed any further unless I gave them my Credit Card Number. I could find no number to contact Independence Emergency Group LLC. I disputed the charge with ******** but they refused to remove it.

      Customer Answer

      Date: 04/09/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Independence Emergency Group llc regarding complaint ID ********.

      Regards,

      *****************************

    • Initial Complaint

      Date:09/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with INDEPENDENCE EMERG GROUP LLC , I do not have a contract with MBA LAW, they did not provide me with the original contract as I requested

      Customer Answer

      Date: 09/27/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Independence Emergency Group llc regarding complaint ID ********.

      Regards,

      ***********************

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice from my credit monitoring company that a charge was sent to collections by Independence Emergency Group. I have not sought medical attention. Allegedly, I went to the hospital on December 19, 2022. I have never gone to that hospital. I do not even live in that city. This company does not even really exist. After investigationg, I found that the address is bogus. Phone number is dead, and the *** is a chain of ***s. I am not even in the hospital's system as a patient. This is a fraudulent company attempting to scam people.

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I checked my credit history today for the first time and came across a debt for ***** dollars from a collection agency from March 29th 2022 for a independence emerge group llc I have never received a loan nor have I ever gotten service from this company I believe this is a mistake and I would this issue resolved immediately with this being taken off my credit report and receiving an apology from the company and maybe even a generous compensation for the stress caused by this matter otherwise a lawsuit will be put in action thank you and God Bless

    Independence Emergency Group llc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.