Complaints

This profile includes complaints for Blue Cross & Blue Shield of Louisiana's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blue Cross & Blue Shield of Louisiana has 3 locations, listed below.

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  Blue Cross & Blue Shield of Louisiana

  3525 N. Causeway Blvd Metairie, LA 70002

• 

  Blue Cross & Blue Shield of Louisiana

  Po Box 5901 Metairie, LA 70009-5901

• 

  Blue Cross & Blue Shield of Louisiana

  Po Box 98029 Baton Rouge, LA 70898-9029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a 100 % Disabled Veteran who was receiving Spravato/ Ketamine nose spray for over 3 years. This Medication involves special circumstances such as signing a contract and 2 hours observation by a psychiatrist. **** covered 90% of the cost until today. After being sling shotted back and forth between BCBS and CVS specialty pharmacy I came to the conclusion that they couldnt answer my simple question. Why did u stop paying. I was never given a an answer. Looks like greed trumps healthcare.

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Blue Cross & Blue Shield of Louisiana regarding complaint ID ********.
  
  Regards,
  
  ******* Deben
  

• Initial Complaint

  Date:01/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my dental policy last month. I did exactly what they told me to do-send a letter in the mail with my name, address and policy number along with my signature. I just received a bill for this month. I have reached out to Blue Cross Blue Shield, and now they are asking HOW I canceled my policy as if they didn't give me one choice to do so: an outdated method of sending a letter through the mail. It is not my problem what happened after I sent the letter. I did what they asked of me. Also, the representative just put me on hold without any warning and I've been on hold for twenty minutes. I will not pay any bills after December 31st and I want my policy canceled immediately.

  Business Response

  Date: 01/22/2024

  The request to  cancel the members dental contract was received after the January billing was generated. We have processed the cancellation request and the policy is now cancelled. We apologize for any inconvenience or confusion this may have caused.  

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early November 2023, I just received a letter from Blue Cross Blue Shield of LA indicating that my Blue Advantage plan coverage ended on July 1, 2023. That was correct because, as of that date, I accepted full-time employment and was covered under an employer-sponsored plan. However, I paid the $100 monthly premiums to **** through October, so I assumed I was due a refund. After multiple attempts to confirm this, I finally received a call from a **** representative who stated that a refund was forthcoming and was being "processed by accounting." That was over two months ago and no refund has been received. **** would not abide this kind of delay in terms of payments due from me, and believe the converse should apply as well. I have written to ****'s customer service office without reply. I would note that no claims were paid under the **** plan after July 1, as my other policy became primary as of that date.I am confident this will be resolved with a refund--there really is no other outcome. It should not, however, have come to this.

  Business Response

  Date: 01/22/2024

  Blue Advantage must process enrollment, eligibility changes and cancellations that are provided through the Center for ******** and ******** (CMS) systems. We received the member's termination transation from CMS on October 23. The termination change was reflected in the November invoice cycle, which is actually the billing for the monther of December. 

  We have confirmed with our accounting team that a refund was processed on January 18, 2023 and the member should receive the funds back to his bank account early this week. 

  We want to thank you for bring this matter to our attention. We are reviewing our procedures to indentify potential improvement in our refund procedures.