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Business Profile

Playgrounds

Luv 2 Play

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cheryl B

    Date: 06/23/2025

    I would like to inform others of an incident I have incurred at *** to Play. In January I bought a membership for my granddaughter. I was told that that I could cancel at anytime. The next time I went plenty of games were not working, the place was dirty and they were short on employees. A guest there at the time told me that there were new owners and agreed with me about the circumstances we encountered. When I left I told the employee at the register that I was canceling my membership. She said ok and did it right there in front of me and told me I had until the end of January to come and my checking account was not going to be charged further. In the beginning of this month I just happened to notice that I was still being charged. I called and was told they had to check it out and get back with me. They finally called me (they spoke with my son)and said they did check and I was right I had not been there since January but could not refund me but would give me 2 free passes. So they made over $150 on me and they are offering me a sad 2 day pass. After she argued with me she (being the professional that she is, hung up on me)I called them back and told them first of all they should not have talked to my son, this was my account not his. She said they spoke to him and he said that I was fine with that. First call she told me I was supposed to email them, then she said I was supposed to put it in writing that I wanted to cancel!! Well what is it, email or writing. She cant keep it straight. I told her I was disappointed in the place and that was why I canceled. Of course she blamed it all on the previous owners. That place flourished with the original owners. They were always there, fixing games and cleaning. She said they left them with a lot of problems. Whenever we went it was always full. The original owners were top notch. I dont fell the same with the current owners. Of course I will not go back. So be care if you buy a membership and dont sign anything!

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