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Business Profile

Retirement Homes

Metairie Manor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My understanding some of the apartment floors at Metairie Manor I believe from floor 1,2,3,and to floor 4 can receive their WiFi. And it does not go any further. You can go to their resident computer room and use the computers but times they do go to where service goes out. I have a HP Chromebook OS Laptop and it receives their WiFi automatic . I rather use my Laptop in my room like I have been doing until now. These last seven days I have been with out their Internet WiFi. I have not heard any word that they shut down the ************* But they are I believe there are units that put out signals so floors mention before can use internet WIFi. But in order to use their network internet WiFi I need and IP address to use ******* Man, Yahoo.And for these last 7 days on my Laptop I have no connection. I recently had part of my leg amputated below the knee and being prepared for a prosthetic. There are many things wrong with Metairie Manor Building 1.I usually pay my bills on the 3rd each month on my laptop in my room. Now I have to go down and use the residents computer to pay my bills,

    Business Response

    Date: 12/27/2022

    ******************************* lives on the 2nd floor and many times he is able to receive wi-fi signal; however we only provide wi-fi on the first floor and common areas.  We have a computer room on the 1st floor and residents can access wi-fi from there.   We had a recent wi-fi outage in the building and all residents were not able to access the internet/wi-fi service.  Residents were without service for about 2 to 3 weeks.  During this time ********************** came to the rental office several times asking for the ** address.  After the wi-fi was restored his device had to be turned off and then turned on to work.  Now that wi-fi is restored there will be times that he will be able to pick up wi-fi signal.  

    *************************, Contract Administrator 

     

    *********************************. 

    Senior *************** of the ************************** 

    2729 **************** 

    ***********, **  70125-3599 

Metairie Manor is NOT a BBB Accredited Business.

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