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Business Profile

School Information

Donaldson Educational Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Donaldson Educational Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Donaldson Educational Services regarding complaint ID ********.

      Regards,

      *********************
      fy it.

    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 6th, 2024, I purchased a Real Estate 101 in person course through Donaldson that was set to begin on February 5th. The course was $545.00. Just hours before the class was set to begin on Feb. 5th, I was called and told that they were unable to find an instructor for the course. They told me I could join an online course, or wait until next month when they might have a teacher, which I was uninterested in. I called and asked for a refund on Feb. 6th and was told that I would get one. A few days later I called to ask for an email confirmation on the refund but was told that was an issue for accounting and that they could not help me. Ive been calling multiple times a week and am told all recent refunds have been on hold and that we are unable to get in touch with accounting. I have asked for a phone number for accounting, or another manager, but each time Im told there is not one It is now over 3 weeks after I asked for my refund and I still have not gotten any confirmation that the refund process has even begun.

    • Initial Complaint

      Date:06/29/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 2022 I purchased a continuing education packet from Donaldson Educational Services for Life and Health, as I have done for 25 years. The packet that I received was an online class and contained Property and Casualty CE. I am not P&C licensed. I immediately called Donaldson, I was told I would get a refund to be able to purchase the correct Life and Health CE packet. I never received a refund. I called at least 4 times and was told over and over that they emailed accounting with the request and no one has answered. This went on until October. On June 26th 2023 I called again, once again I was told that accounting would be emailed. The girl asked that I give a couple of days. I gave 4 days. I called this morning June 29th, and once again I was told that accounting is not responding.I want my refund. If I have to file a small claim lawsuit I will. I do not want to go that route, it is unnecessary, and can easily be resolved with giving me a refund.

    • Initial Complaint

      Date:05/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the 30 day package on May 2nd. I inquired about there not being any videos to watch as advertised on May 4th. I was told that I have to complete 75% of the class then there would be videos. I then did not log back in or do any of the work since may 4th. I inquired about a refund or partial refund due to me not being able to learn that way and that is not what they advertised. I was told no but the could allow me to purchase another 30 days for $40.00. Had I known that this school was so outdated with their material, I would not have signed up for it. They do no communicate well and did not offer any solution.

    • Initial Complaint

      Date:05/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Donaldson Educational Services regarding complaint ID ********.

      Regards,

      Alij **** Iv
      ned an instructor.I was very interested and excited to take this course and I am very disappointed in the way I have been ignored after reaching out several times and paying my money for this course.Donaldson says, This is where DONALDSON and our legendary **************** Representatives will make the process quick and easy, take care of the details, and make sure you get a license efficiently and comfortably. No matter how long it has been since you have been in the classroom, you can be assured DONALDSON Courses will be lively, fun, informative and most important of all right on target to make sure you achieve your goal A Home Inspector License!Thank you for choosing **********************. We're here to help you every step of the way!NONE OF THIS WAS TRUE IN MY CASE! ONE OF THE WORST EXPERIENCES IVE HAD

    Donaldson Educational Services is NOT a BBB Accredited Business.

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