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Business Profile

Solar Energy Product Services

South Coast Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Product Services.

Complaints

This profile includes complaints for South Coast Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a system from South Coast Solar 12 years ago. I am having an issue with the inverter and I have been trying to get it repaired since June. I purchased a 20 years warranty but of course they found a reason to reject the claim so the $1500 I spend on it was wasted. So I asked for a price to get it repaired. They will not even provide a price. Now that they know my number they don't even answer the phone any more even though I have been nothing but respectful when speaking with them. They ignore emails also. I am warning all potential customers if you decide to use this company you cannot count on them to service their system if you have issues. I suggest going with someone else because if it breaks you may never get it working again.

      Business Response

      Date: 09/01/2023

      ******, I am sorry that you have not had a response from our team in a timely manner.  I know we have been in contact with you concerning the inverter over the last couple of weeks, but we are waiting to get a response from the manufacturer.  Our team is working to get an answer concerning your extended warranty you purchased from Sunpower and not South Coast Solar.  The product that you purchased lasted 12 years as you indicated which is 2 years longer than the standard warranty and when ************** came to your house the Sunpower technician he contacted did not research to see if you had in fact had an extended warranty.  When you purchased your system, SunPower white labeled the inverters, which is an SMA inverter, and we are working to get to the bottom of the warranty question with the both of them.  At this time, we are working to get this rectified and we are looking to assist in any way we can to get your system back up and running.

      You can always reach us at ********************************** and this will blast to the service team so we can respond to your concerns.  We look forward to getting this resolved with you.

      SCS Team

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2015, I signed a contract with South Coast Solar to install solar panels on our house (total cost: $25,500). Our contract states we have a 25 year Consumer Protection Plan with a full labor warranty. Specifically, our contract says:--"Limited 25 Year Material Warranty: SCS warrants they will enforce, to the fullest extent allowed, all manufacturers warranties, including the 25 year power output warranty of the photovoltaic modules installed on the purchasers residence. SCS will represent the purchaser and assist in handling any valid manufacturer warranty claims."In July 2021, I noticed that my electric bill was no longer showing a solar credit, and I talked with *********************** at SCS. In October 2021, *** came to my house and determined that the inverter would need to be replaced. *** said that this repair would be a major undertaking. He did not deny responsibility to make this repair but said that he did not have the manpower. I contacted him repeatedly in 2022, and every time, *** said he did not have the manpower to make the repair. But if they installed our original system, how could they not have the manpower to replace one component?In October 2022 (more than 16 months after I initially contacted him), *** told me to contact the manufacturer, Sun Panels, because *** would not commit to a date for repairs. On 9/27/22, I contacted Sun Panels and talked to **** (case no. ********). **** told me that Sun Panels has no responsibility for repairs and that my only recourse was through SCS.In our contract, SCS agreed to a full labor warranty and to assist with any manufacturer claims. But it has been 18 months since I first contacted them, and they have done nothing to fulfill their contractual obligations. I have lost 18 months of solar power plus time taken off from work to try to resolve this problem. I believe that SCS has acted in bad faith and given me the run around, hoping that I will give up on my claim. Thank you for your help.

      Customer Answer

      Date: 01/23/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by South Coast Solar regarding complaint ID ********.

      Regards,

      *******************

    South Coast Solar is NOT a BBB Accredited Business.

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