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Business Profile

Sports Bar

Perry's Sports Bar & Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late Sun night, 12/18/2022. Cost about $12. Product promised a fresh, WELL done cheeseburger. The dispute is that, the hamburger was RAW; raw to the point like the inside/middle of the hamburger was raw like it just came out of the package at the store. It was a very thick hamburger and it was fried fast, therefore, it was very burnt & hard on the outside and not cook at all in the middle. The very next day, Mon, 12/19/22, I called the bar to ask them to provide me with a refund and I requested to speak to the manager. They lied and stated that the owner ******* would be calling me. I called back at 3x's, spoke to *******, to no avail the manager, *************************** refused to return my call as well. They also that the manager was out of town and that they would give him my number. I have not heard from anyone from the establishment. Therefore, I am reporting them to several entities for their unwillingness to deliver a product that was healthy and could have caused me to become sick had I just bit into it and their refusal to make good as a business.

    Business Response

    Date: 01/03/2023

     As far as the situation, we always cook our burgers one degree lower than requested for Togo orders. Apparently she wasnt pleased and handled the situation incorrectly. I have been in business since ****, with over 7 restaurants and bars and have never had a complaint against me. 

Perry's Sports Bar & Grill is NOT a BBB Accredited Business.

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