We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

AJ's Transmission, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AJ's Transmission, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AJ's Transmission, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************** driven and now Im back without any transportation again!

      Business Response

      Date: 03/27/2023

      I did not know that he had any more issues he has not contacted us about that and yes things are taking longer then usual to complete due to parts shortage and longer shipping times but what ever is wrong with the vehicle ************** has a 2 year warranty thank you ajs transmission 

      Customer Answer

      Date: 06/01/2023

      Better Business Bureau:


      Good morning my name is ****** ******* * had recently file a complaint with Aj's TRANSMISSION on 1230 Veterans blv, on 1/23/2023 to 3/8/2023 8 then recieved services which wasnt complete the very same day i had problems i contacted you guys and yalk contacted the auto shop and they told me to bring my 2005 Ford expedition in on 4/4/2023,which i still havent received i went by there Tuesday just pass and say they was gone have it ready by the weekend and another weekend is coming i really need to get this resolved i been without a car half the year now can you guys please help fix this issue please! THANKS 



      Regards,



      ****** *******



       


    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 1 2021 my 03 tahoe went to this transmission shop for a complete rebuild and replacement of the torque converter, total with taxes and labor $1,950 with a 12 month warranty. I picked up the vehicle on Oct 7th 2021. May 30th 2022 my truck was towed back to the shop because the transmission started shipping again. Between the lack of communication and lying being told to over a course of 8 weeks I was so stressed out. I was told it would be ready next and then the following week all lies, I picked up.the truck on July 28th 2022, literally 8 weeks later. The stress of bothering family members for rides to and from work were so stressful as well as a few ubers, public transportation and being late for work a few times during that 8 week period was really stressful. Now recently on September 2nd, 2022 I had to get the vehicle towed again to the shop with a "transmission hot" message appearing before I pulled over on the road and called a tow truck. I got the vehicle to the shop on that Friday the 2nd of September and the owner informed me that he would look at it on Tuesday the 6th of September, I've been calling everyday I can never speak to the owner who is also the mechanic, I think I've heard every excuse, from Doctors appt, ro he's under a vehicle, ro he's nor here today, the list goes on and on. Today is the 13th of September haven't heard from anyone at the shop and when I call it's like they play so many games. I really need assistance obtaining a full refund from this company because they apparently can't repair my vehicle properly. I Just want quality work that I paid for. I guess by me not paying any money thus time around my vehicle is pushed on the back burner but it's really not fair because they were paid for my work already this is warranty work. Why would they want to keep doing the same work over and over again. This burden is really putting alot of stress on me trying to balance work and school without my vehicle. Any assistance would be appreci

    AJ's Transmission, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.