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Business Profile

Urgent Care Clinic

In & Out Urgent Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2025 I had scheduled a virtual visit with urgent care through the Solv. app. I paid my bill over the phone. I received a text message from ************* In and Out urgent care Jan. 24th & 31st to pay bill of $50. For account ******. I tried calling on the 24th and thirty min. no one answered. February 31st I was able to contact the billing department Experity health. They informed me I would have to wait for an email from them which could take two to three days to arrive. Then I should respond back to the email with proof of payment. I waited and when I received the email I had to set up an experity patient portal email and send my proof of payment through there. I checked both emails periodically to see if there was a response but there was none. Now today February ******* I received a text about payment of bill. I called again and after 40 min. They answered saying that I need to send the email again with proof of payment. Now, Im not sure if this is a phishing thing so Ibe been keeping my card locked. However this does seem like the correct billing that urgent care uses according to what I read online. I also think that their billing department might be using the customers to verify payments received instead of a normal system. Im just frustrated and feel like I might be taken for some sort of scheme in play. I would not recommend this service to anyone.

    Business Response

    Date: 03/19/2025

    Please see attached

    Customer Answer

    Date: 03/21/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I had received a phone call from in and out Urgent care who apologized for the mistake and stated it was a computer error. They stayed they were changing systems and my charge must not have been relayed. Im not sure if their response was due to reference of the complaint ID ******** but, I find that this resolution is satisfactory to me. 

    Regards,

    ****** ******

In & Out Urgent Care is NOT a BBB Accredited Business.

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