We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Origin Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Origin Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Origin Bank has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Origin Bank

      2400 Forsythe Ave Monroe, LA 71201-2996

    • Origin Bank

      Northside Banking Center 2010 Farmerville Hwy Ruston, LA 71270-3010

    • Origin Bank

      Vienna Street Banking Center 305 S Vienna St Ruston, LA 71270-4444

    • Origin Bank

      Choudrant Banking Center 3921 Elm St Choudrant, LA 71227-3082

    • Origin Bank

      Farmerville Financial Center 200 N Main St Farmerville, LA 71241-2824

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have money in origin bank and got text message that debit card was closed. Called origin and they did not know why but turned it back on. Approx 3 weeks later same thing again. Contacted bank again and after 2 days still have no notification or phone call as to reinstating it again. Terrible customer service

      Business Response

      Date: 05/27/2025

      Re:  Complaint ID ******** – Better Business
      Bureau

      The
      Compliance Risk Management Team has reviewed the circumstances surrounding the
      complaint submitted by **** ********* and have noted the following facts:
      Origin Bank’s records reflect the last transaction processed on the debit card was on April 14, 2024.
      The debit card account status was changed from closed to active on April 10, 2025, per Mr. *********** phone request.
      The account officer did attempt to contact Mr. ********* in April to explain the transaction requirements over the phone, however he was unsuccessful in reaching the customer, resulting in multiple voicemails.
      The debit card was closed again on May 16, 2025, due to the fact the debit card had not been used in the previous twelve (12) months.
      Origin Bank offers debit card alerts to inform customers of transactions and of any status changes on the debit card.  The debit card ending **** is currently registered for these alerts, which notified Mr. ********* of the status change on the debit card.
      At this time, we have not been able to identify, through our call records, a call being received from Mr. ********* on this matter on or after May 16, 2025, to research this further we would need more information on who he spoke with.
      The account officer has also attempted to reach Mr. ********* by phone this week regarding this matter; however, he has not been successful in reaching him.

      In
      effort to protect our customers and prevent potential fraud attempts and
      unauthorized transactions, Origin Bank sets debit cards with no activity for
      six (6) months to an inactive status and permanently closes the card after
      twelve (12) months of inactivity. 
      We
      had notified Mr. *********, via letter sent regular and certified mail on May
      23, 2025, to contact his account officer at the Ruston Financial Center to have
      a new debit card issued on his account. 
      We
      believe that this response fully addresses the concerns outlined in the correspondence
      received by the Better Business Bureau.  

    Origin Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.