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Business Profile

Garbage Removal

Waste Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This establishment did not provide services per the agreed payment. Several times this year they have drove by my house. Myself and my neighbor witnessed this. They say that the trash can was not out at the road. Myself and my neighbor saw the trash cans out. They claim to have photo evidence. I have requested to see the the photo evidence and none has been provided. Even then I would have had the photo verified for accuracy, or if it had been tampered with. I have filed multiple complaints with this establishment . The company has made no efforts to resolve. I was late with a payment 2 times. They had no problem charging an extra $50 each time as a surcharge, but offer to credit for the multiple times they did not pick up trash. I wish for credit for the multiple times they passed by and credit for the two surcharges of $50 a piece for the aggravation and stress this company has imposed on me.

    Business Response

    Date: 09/09/2024

    Please provide more information.  The service location please.  For we can not find this customer in our system.  Who exactly is their service provider?

     

    Thank you

    Customer Answer

    Date: 09/22/2024

    Has there been any update on this matter ?

    Customer Answer

    Date: 09/23/2024

    Address: *** ********** *** ******* ** *****   * *********  ***** ********

    Customer Answer

    Date: 10/07/2024

    I was late a few days, 2x. Today , Monday 10/7 is my pickup day. Trash was put out Sunday evening. It was NOT picked up today .My wife logged into our account on the app and it states we have a zero balance . My neighbor pulled his trash can in. This is EXACTLY what my complaint is. So, Waste Connections repeatedly skips my residence. Where is my compensation for that ? Do I get a rebate ?? As far as their claim that they have pictures, I don't even trust the authenticity of the dates on the pictures, which renders them useless. In the past, on several occasions they admitted that they had  skipped my residence. And I weas told to leave the trash cans out to be picked up the next day. It was four days later that they were picked up. We live on a busy highway . When I voiced my concern about leaving them out, was told they me they would replace the cans, but if it was to happen, they would not clean up the mess. 

    Business Response

    Date: 10/08/2024

    That customer didn't get picked up due to truck issues and will be picked up 10/8/24.  

    Customer Answer

    Date: 10/08/2024

    I want an apology for ALL the other times that they skipped my residence, it's nearly a dozen times. When I called yesterday the dispatcher looked at our route and stated she didn't see on the route route I'm on any notes or reasons why it wasn't picked up. I still want to be reimbursed for the 2 late charges for all the aggravation I have had. 

Waste Connections is NOT a BBB Accredited Business.

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