We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Art Dealers

Art2Go, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Dealers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Art2Go, LLC regarding complaint ID ********.

    Regards,

    ***** ******

  • Initial Complaint

    Date:06/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Art2Go, LLC regarding complaint ID ********.

    Regards,

    *******************************
    indicated that he would send an additional replacement print for my trouble and his associate called and said they would send a repair kit , which was gorilla glue. I never received anything. I called to follow up several times and was told it would be sent. On 1/30, I was told that the items would be shipped that Friday 100%. I received nothing. I sent follow up texts on 2/3/24 and 2/20/24 without a response.

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At this time, I have been contacted directly by Art2Go, LLC regarding complaint ID 21733356, however my complaint has NOT been resolved because:


    I missed his call, then sent a text message and email to him to let him know I was trying to get in contact with him.  I also let him know via email I would like a refund. No response.



    Sincerely,



    ***** ***

  • Initial Complaint

    Date:04/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a painting from this company on April 13th and have not received my painting or a shipping number or anything of this sort. I tried to get in contact with the seller but they have not responded.

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/15/24 I purchased a print titled ***************************** print St. ***** back view. The print was to be shipped from the store to my home. Shipping costs were included in the total. The art store employee informed me that the piece would be shipped within 2 weeks. After 2 weeks I did not receive it and continued to call the the art gallery every few weeks to check on the status. Every time I spoke with them they said they are going to mail it the next day and provide me with an email tracking number. Subsequently, I've checked my email and no tracking number was provided which led me to keep calling them. I was given this runaround for 2 months. I've called them to cancel this order on April 12th, 2024. Their response was that they agreed to refund my money and would email confirmation of the refund the morning of April 13th. As of this date on April 15th, I have no confirmation of their refund. The piece cost me a total of $275. The receipt number is ******. The representative that sold me the piece was named ***** and her number is ************. The number on the receipt for the gallery is ************.

  • Initial Complaint

    Date:04/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a metal print from Art2Go in *********** on 2/24/24 for $495.00. It was to take approx. 3 weeks to receive. Today, 4/13/24, I still have not received it. I have spoken with the sales person at Art2Go approx 3 times previously. I have called the New York manager of the store, VM and texted no response until I texted him I would report to the BBB. He called and told me to return the art work, which I don't have. Told him to provide me with a tracking number because I have never received. I use text notifications from *** and Fed Ex. Not one notification from them that it was to be delivered. I told the sales person today 4/13/24 & the ** manager today 4/13/24, I want a refund. Disappointed today when on BBB website that I am not the only person making this complaint. I am told from the store, that there are many of these complaints. Why is this store still operating?

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At this time, I have been contacted directly by Art2Go, LLC regarding complaint ID 21351544, however my complaint has NOT been resolved because:



    Only half of my order has been fulfilled. I am still awaiting the delivery of the 2nd piece of artwork.
     

    Sincerely,



    **** ********

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At this time, I have been contacted directly by Art2Go, LLC regarding complaint ID 21173989, however my complaint has NOT been resolved because:



    [Your Answer Here]

    yes we had response from the business , a picture was sent to us but the original picture that we purchased was not sent

    In order for the BBB to appropriately process your response, you MUST answer the question above.



    Sincerely,



    **** ***
    se, the cold has not held up any mail this long. He keeps saying that he'll send us the FedEx tracking number, but he doesn't. I am getting nowhere. Yesterday, my wife contacted him via text and told him that she was reporting him to the BBB. This seems to make him fearful. She is also going to contact her brother-in-law who is an attorney. I am sick and tired. He just keeps telling me lie after lie (perhaps hoping that I'll go away). We spend time in New Orleans ever year. I hate to have my love of New Orleans affected by this one merchant.

Art2Go, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.