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Business Profile

Assisted Living Facilities

Summer House Vista Shores Assisted Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved my ***************************************************, from the Summer House Vista Shores Assisted living on 7/1/23 as advised from her PCP, ************************, on 6/13/23. She was on a level 3 nursing care @ Summer House and ************* advised us to move her to a skilled nursing unit or a memory care because of her declining health. I gave ***************** note and my written notification to move her out on 7/1/23. I was told that she would still be charged for her room until 7/13/23 since they received my written notice on 6/13/23, even though I emailed them on 5/30/23 to tell them of our intent to move. On 7/5/23, Summer House withdrew with *** for her whole month, $4,364, instead of just about $1400 for the 13 days. I was told on 7/10/23 from **** in their business office that a credit was applied and that it would go back to her checking account where the *** was withdrawn within 5 days. Then on 7/17/23, after filing a complaint with their owner, Discovery Senior Living Holdings, LLC, I was told a check was going to be sent in the mail. I spoke to ******************************* from the corporate office and he said to let him know when I received the check. Now, 7/24/23, and still no check and no response by email from *******************************. They own us $2,964 and I have been trying since 7/5/23 to get the refund.

    Customer Answer

    Date: 07/25/2023

    *******************************, manager @ Discovery Senior Living who owns Summer House Vista Shores can be reached @ ***************************

    Customer Answer

    Date: 08/15/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Summer House Vista Shores Assisted Living has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)

    Sincerely,

    *******************************

Summer House Vista Shores Assisted Living is NOT a BBB Accredited Business.

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