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Business Profile

Cabinets

U S Stone Outlet, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the same size cabinets I had. The guy came out measured and told me the size cabinets I had. He did a design I signed and he ordered the cabinets/ when they came in I had several scratched cabinets from out the box as well as the wrong color. Upon the workers putting the cabinets together it was discovered the cabinets orders was not the same size cabinets I had and definitely not even close in size. The guy told me I had furdown and that he did order the same size cabinetry I had. He then told me I signed for them cabinets. I just trusted that the people who me suppose to be experts would know how to properly measure. The guy said I should have measured. Well Im not a contractor he told me I had 30 cabinets I believed what he said being as though he is the expert. The contractor said I have 42 cabinet and they wont work. The company refused to take them back to reorder. After the white cabinet incident I no longer wanted ti deal with this company.

U S Stone Outlet, Inc. is NOT a BBB Accredited Business.

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