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Business Profile

Cemetery

Lake Lawn Metairie Cemeteries & Funeral Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cemetery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/8 /25 My mother and I went today to pay the $1190 fee to have my brothers ashes removed from our property. When we arrived at ********* to pay the amount it has increased by over $1000 to over $2500. This is unacceptable as the original quote given was from a manager on 5/7/25

    Business Response

    Date: 05/20/2025

    Customer does not have the right to open the property in question as she is neither the property owner nor immediate next-of-kin. 

    Customer Answer

    Date: 05/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    ******* *******

     

  • Initial Complaint

    Date:06/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother and I purchased Niches from Lake Lawn Cemetery in August of 2021 and I fully paid for mine in August of 2022. ********* was in the process of giving me my Certificate of Ownership, when they discovered that that Niche was purchased by someone else in 2015. It has been almost 6 weeks since they discovered THEIR MISTAKE and not an owner or manager has called me or my brother to offer an apology or an acceptable solution. Instead ********* has offered **: 1. A refund-UNACCEPTABLE. 2. To pick a Niche from their leftover niches that we do not want or at the level we paid for-UNACCEPTABLE. 3. To pay an extra $5000 with a $1000 discount- UNACCEPTABLE. If you want peace of mind, DO NOT BUY A NICHE FROM ********* because when youre gone, your grieving loved ones may find out, that you do not have a final resting place. This seems to be a bait and switch.

    Business Response

    Date: 06/15/2023

    Please see attachment. 

    The issue at hand primarily involved a customer service failure regarding our follow-up. We have spoken with ****************** and she is now satisfied with our resolution.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The **** grave site is caving in. I went in in March 2022 to file a work order. When you call about their progress, they say they wilol have to check on it and call you back. They never do. The longer they wait to fix the problem the worse it gets. Please any help that you can provide will be greatly appreciated.Thank you,*****************************

    Customer Answer

    Date: 10/17/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Lake Lawn Metairie Cemeteries & Funeral Home regarding complaint ID ********.

    Regards,

    *****************************

Lake Lawn Metairie Cemeteries & Funeral Home is NOT a BBB Accredited Business.

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