We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coffee and Tea

Cafe Du Monde
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Cafe Du Monde's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cafe Du Monde has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in the night of 6/3 with $20 cash for an order of beignets, a small hot cafe au lait and a cup of water. The woman at the to go window told me twice that it would be $7.50. I rolled up the cash and put it away thinking I got $12.50 back. The next day I went back and realized she only gave me $9.25 back so I talked to the manager and he said she charged me for the bottle of water she gave me. I didnt ask for a bottle of water and she literally told me twice that the total was $7.50, but she apparently charged me for the water without telling me. I thought I was just given it for free. I was told by the manager that I wouldnt be getting my money back unless I can bring back the bottle of water unopened despite the woman telling me I was only being charged $7.50. When I looked over at the woman when the manager went to the to go counter to get me the office number she just started laughing at me. I tried calling the number he gave me and its a fake number.

      Business Response

      Date: 06/16/2024

      We are aware of the complaint. We disagree that the customer was overcharged and given things that she did not order. The customer ordered a small ********************** ($3.25) an order of beignets ($4.25) and a bottled water ($3.25). She was charged the proper amount $10.75. She paid with a twenty dollar bill and was given $9.25 in change. We have large menu boards throughout the cafe listing our menu and prices. Bottled water is listed on each menu board along with it's price.

      We feel that the customer had multiple opportunities to take a correct any misunderstandings at the time of the sale. She received what she ordered. She was charged the proper amount and we cannot be responsible if she failed to read the menu board or count her change at the time of the sale. 

      Lastly, she was not laughed away with a fake number. She had conversations with several people that, like me, did not share her view of the transaction. 

    • Initial Complaint

      Date:05/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cafe Du Monde on ******************************** ********, ** *****. On 5.4.2023 at 8:55AM they did a Bait and Switch scam in which I caught another time at that same location. They tell you one cost then charge you a different cost. When I called it out, they said it was a "Mistake". I talked to the manager which was very young and did not care about my issue. I explain the problem and he did not make it right. I am very upset and asked to get the head manager phone number which he was slow to get this information. So, I called the Dist. Mgr. *** at ************. Told him my issue with Bait and Switch at the Cafe Du Monde. He didn't care and said it was a mistake that they would not fix. People need to know about the unfair business doing at this business and the cover up for their "Mistakes". I had other people tell me the same story about this place as well. This could have bene an easy fix but they didn't want to fix it. I guess this is a way to make more money on customers not paying attention to the details. Sad.

      Business Response

      Date: 06/30/2023

        The customer ordered a beverage and asked which cup it was served in. According to him our employee pointed to a larger cup. Our employee states that he mistook the cup that they pointed to. Regardless, the size issue was corrected prior to the purchase. Following the purchase, the customer demanded the missing ounces of beverage he would have gotten in the larger cup. He wasn't very pleasant about it. Our store manager pointed out that the mistake was cleared up prior to the purchase and he had every opportunity to not make the purchase if he thought we were being dishonest. When he spoke with *** he was just as unpleasant. Both *** and the employee apologized for the incident, but the customer wasn't interested in an apology or an explanation. I would think a check of your records would reveal that we have been BBB members for a very long time and that you would agree that we do not need a Bait and Switch program to make sales. I apologize that your organization had to be involved in this.

    Cafe Du Monde is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.