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Business Profile

Diagnostic Testing

Quest Diagnostics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPLAINT ON: Monday, April 10, 2023 QUEST Diagnostics ***************************************************************** ************ Arrived at QUEST CHECKED IN AT COMPUTER IT WAS 11:40 CHECKED IN. I saw my daughter's name on the ** monitor at 11:40 am. I was on time. My daughter ** asked what was taking so long. One of the workers, a lady with a Grey paper lab coat on, said we were late. Not true. Then another lady behind the door called my daughter's name, and we did not answer. Not true. The two ladies who said all of that didn't want to help my daughter and passed her off to a lady named ***. Then they spoke to another gentleman who left the location in an unprofessional tone. f employees cannot draw on disabled children wheelchair-bound, they shall find another unskilled job, and I never want to return to this quest of diagnostics. The staff is unprofessional, gossiping among themselves so that the waiting area hears them talking. Don't wish for the corporate team to apologize; corporate must take action against these employees. Desired settlement hire and replace staff and management if they were present at ******************************************* ************ Directly handling a rude coworker that disrupts the workplace with loud conversation exhibits poor manners toward patients.Employees should not be dismissive of others, showing offensive gestures or disdainful nonverbal reactions to patients. Instead, speak to the staff and change employees and managers.Except for ***, the employee.

Quest Diagnostics is NOT a BBB Accredited Business.

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