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Business Profile

Electronic Monitoring

Assured Supervision Accountability Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Monitoring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was court ordered to complete 48 hour of house monitoring with ASAP monitoring program. Before starting my 48 hours, I verified with two employees ***** and ******** that it was okay for me to do community service while on the monitor as long as it was approved by the **** I got clarification by the *** that I could. Moving forward, I asked ***** how much was the charge she said $105. Upon arriving it came out to be $150. I asked Ms.***** why did the price change and she said she had no clue she was just told to charge $150, but to follow up with ****, the director for a refund. **** instructed me that it was because of a new program she is doing with St.Tammany and that was her price. I asked for paperwork regarding the issue and **** has completed forgery on my paperwork. Those are not my initials on the paperwork, and there was never a weakened fee i was Told about either. Again, her worker had no clue as to why the price went to $150. And I have verified with ****************** that they do not have set prices with ASAP. She has also lied to the *** regarding my case file by stating I traveled around ******* instead of doing community service. I was able to get the *** to still approve the hours because he had already confirmed with everyone that I could do the 48 hour house arrest. And I had documentation to prove I never left. I felt discriminated and felt as if this business was operating very poorly. When I told her I got my family lawyer involved she laughed on the phone and hung up. VERY UNPROFESSIONAL. I want this to be resolved by her refunding the amount that she overcharged, I also want her to give me a verbal and written PROFESSIONAL apology for her lack of professionalism that she has showed since dealing with her. As a customer I have rights to question pricing if I am told one thing and given another. In no way, should she have took this to offense. You can tell her employees do not like working for her due to her being so unprofessional.

    Customer Answer

    Date: 07/18/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Assured Supervision Accountability Program regarding complaint ID ********.

    Regards,

    ********************

Assured Supervision Accountability Program is NOT a BBB Accredited Business.

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