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Business Profile

Engineering

ACE Inspection & Structural Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. ***** ***** was hired on 2/21/24 to do a structural modification assessment of my roof's trusses, which was required to receive a new fortified roof on my home. This assessment would need to be approved by ****. Mr. ***** was paid $780 on 3/4/24. He provided a report and plan for the repairs needed to my roof's trusses; this report was emailed to me on 3/5/24, after my payment. Once **** received Mr. ******* reports and plans, they had many questions. Mr. ***** was contacted by the roofer (Epic Roofing) in April 2024, regarding ****'s questions. Mr. ******* report stated that he would be available to answer any further questions regarding the report. He did not complete this request. Mr. ***** finally called me June 25, 2024 to ensured me that he had contacted **** directly with the answers to their questions. I heard nothing and contacted Knockout Inspections, who gave me the name of the contact at ****. **** told me they no contact from Mr. ****** I texted him on 7/15/24 to request a copy of the email he sent to ****. He ignored my request and has not contacted me to resolve this problem. In order to move forward with my new roof, I had to hire another engineering company to do the job. According to the new engineering company, Mr. ******* repair plan would not have been adequate for a fortified roof. In conclusion, Ace Inspection and Structural Services, LLC did not provide me with a structurally sound repair plan for my roof's trusses, nor did the company answer any questions about the report, even though it was stated that they would in the report. This company's negligence prolonged my roofing project by 3 months and cost me more money in order to hire another structural engineer (costing over $1000) to do a correct report and repair plan.

    Customer Answer

    Date: 10/28/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by ACE Inspection & Structural Services, LLC regarding complaint ID ********.

    Regards,

    ****** ********

ACE Inspection & Structural Services, LLC is NOT a BBB Accredited Business.

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