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Business Profile

Gas Lighting

Bevolo Gas & Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Lighting.

Complaints

This profile includes complaints for Bevolo Gas & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bevolo Gas & Electric has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      We wonder where in the world a customer has to pay the full cost of a repair more than 2 months in advance! We do not want to deal with a company unfairly treating a customer and showing no respect in their answers as you can see in the attached documentation. We were told to wait 2 or 3 weeks when we were at their repair shop. But the invoice mentioned a totally different timeframe! We do not trust them anymore and do suspect an unsatisfying job. Return our property items exactly as they were delivered with a full refund. Bottom line.

      **** *******

       


      Business Response

      Date: 12/03/2024

      Mr. ******* brought an item in for repair on 10/10 and it was paid for on 10/11.  As you can see on the attached document, his sales order which he was emailed states that the estimated lead time of completion was 10 weeks. That puts the pick-up date at 12/20. 

      We communicated with Mrs. ******* on 11/26 and informed her that while her order stated that it would not be ready to be picked up until 12/20, we expected it to be finished early-by 12/6. 

      We still expect this to be completed this week- a full three weeks before it is actually scheduled.  We have a lot of pride on providing an exceptional level of customer service, and our impeccable reputation throughout 80 years in business reflects that. 

      Thank You!

      ***** *******
      Bevolo Gas and Electric Light

      Business Response

      Date: 12/04/2024

      In response to the customer's request: We will remove his item from the repair cue and have it ready for him to pickup in the original condition which it was delivered to us. I have attached the refund receipt here. The customer may come and pick up the fixture today. 

      Thank You. 

      ***** *******

      *********************

      ***********, LA 70130

      Business Response

      Date: 12/05/2024

      I have tried reaching out to the client to offer him the option of having us repair the fixture-ready for pickup up 12/6 end of day -for no charge. He has not answered the phone so I am submitting that option through you-BBB. Thank you!


      ***** *******

      *********************

      ***********, LA 70130

    Bevolo Gas & Electric is NOT a BBB Accredited Business.

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