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Business Profile

Gift Store

Dark Matter Oddities & Artisan Collective

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email to Dark Matters on 11/22/22 stating the following:I bought an adorable fetal pig wet specimen from your shop in **** back in April. Air bubbles have recently started to form and Im wondering if theres a way to remove them? I received a response from *************************** on 02/19/23 apologizing for the late response & provided some options for repairs including sending the item to her shop where she will do the repairs, free of charge, but I will be responsible for shipping costs. This option also indicated a 2-4 week turn-around time. This was the arrangement I agreed to & I mailed my item to her that same day - 02/19/23. Per the tracking #, the item was received by Dark Matter on 02/24/23. I asked ******** to confirm it had been received & she advised the following: My shop helper let me know that it arrived yesterday, but they don't open up repairs. The box looked good, so I'm sure everything inside is okay. I'll pick it up when I work next Wednesday. I did not hear anything from her again so I assumed she was working on the repaira. After 3 weeks on 03/17/23 I emailed ******** asking for a ********** received an automated out of office response stating she would be traveling from 03/17 - 03/25/23 attending an expo in ***************** **. Still not hearing my back by 03/23/2023 I again emailed her asking for a follow up & again I received the same automated email. I emailed her again on 03/31 & she finally responded via email on 04/01/2023 reiterating that she was out of town to which I responded that her initial email to me providing the repair options indicated a time frame 2-4 ********* had heard nothing since she confirmed she received my item. She said it was just her alone & that she would need more time for the repairs. Then on 04/13 she emailed me back stating she repaired my item & would be returning it via ********** pay for the cost of shipping due to the delay & but said that the base of the item had to be repainted due to damage.

    Customer Answer

    Date: 05/14/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Dark Matter Oddities & Artisan Collective regarding complaint ID ********.

    Regards,

    ***********************

Dark Matter Oddities & Artisan Collective is NOT a BBB Accredited Business.

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