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Business Profile

Hair Salon

Kay Kouture Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set an appointment with the hairstylist on May 31, 2024 at 2 PM. The day and time arrive and I arrive at her place of work and she texted me asking me to give her an hour so she could provide me with a time to come, despite our date and time already being confirmed, To add to this, she texted me not even an hour before our appointment so I was already in the car driving to the appointment. When I finally see her message I ask her when would she like to start the appointment, but she never responded. I paid her beforehand and she has never refunded me despite the fact that she failed to show up and also failed to create a solution.

    Customer Answer

    Date: 07/08/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Kay Kouture Beauty regarding complaint ID ********.

    Regards,

    *********************

Kay Kouture Beauty is NOT a BBB Accredited Business.

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