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Business Profile

Lawyers

SHRM LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning I paid SHRM ($270.75) so I could get a SHRM-CP Certification Exam. I found the price for a veteran which I am. It was only AFTER the purchase and lots of research (including having to call for the answer) did I find out there are additional fees for the exam materials for studying. Between $750-$1200. I am a disabled vet and unemployed and cannot afford the extra hidden fees. I called them less than 4 hours after purchasing to cancel the purchase and was told I only qualified for $120.00. I asked where this refund policy was and he guided me like this: From my receipt in my email, scroll down the email, click on SHRM Certification Handbook, then scroll to page 17, under refund policy... I would not have been able to review the refund policy had I not purchased the product, PLUS, that is a lot of clicking and scrolling to learn about the unfair practices. He stated it was due to, "Withdrawals occurring less than 30 days before the first day of the testing window". The testing window was labeled as Dec. 1, 2023 - Feb. 15, ****, but that I should give myself 3-4 months of studying before taking the exam. I find this to be unfair and shady business. Nowhere did I see, during my thorough examination that there would be additional fees in order to get materials for the exam itself. They should have been transparent upfront. Please help!! Thank you.

    Customer Answer

    Date: 11/30/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by SHRM LLC regarding complaint ID ********.

    Regards,

    *********************

SHRM LLC is NOT a BBB Accredited Business.

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