We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

Trulox Locksmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Trulox Locksmith's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trulox Locksmith has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 20, 2025, I paid $239.14 in cash to Trulox Locksmith for PCM programming and key programming services for my 2010 Ford Fusion.The technician was unable to complete the service because he lacked the correct equipment.I was repeatedly promised that a technician would return on Monday, then Friday, then Monday again, but no one properly completed the work.After multiple delays, the company agreed to refund me via Zelle. As of 04/26 , I still have not received the refund after almost a week of delays, and the Manager doesnt respond to my emails since yesterday 04/25. I am requesting a full refund of $239.14

      Customer Answer

      Date: 05/02/2025

      Hello,

       

      My name is ******** ********, and I filed complaint #******** against Trulox Locksmith.

       

      I have now received the full refund of $239.14 and would like to mark the issue as resolved.

       

      Please close the case.

       

      Thank you,

      ******** ********

      Phone: ************


    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Trulox on 7/13 to get a key fob programmed for my car. They sent the technician out and charged $190 up front, which I paid in cash to the technician. After 2 hours he was not able to complete the job. I asked for my money back and he said to contact the office. Ive been calling the office for a week and they are being unhelpful, lying, dead transferring me or just outright hanging up on me, and deliberately avoiding refunding me.

      Customer Answer

      Date: 08/10/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Trulox has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)

      Sincerely,

      *************************

    Trulox Locksmith is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.