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Business Profile

Mobile Auto Lube and Oil

Lightning Oil & Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Lube and Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my vehicle in for a simple oil change on Friday, February 2, 2024, the total cost was $73.99. The company's name is Lightning Oil & Lube, dba ******* Lubrication according to the receipt. While driving home, I noticed a noise to my vehicle that wasn't there before the oil change. So, I called the company, however the phone number was disconnected. I then had the car towed to the ****** Dealership in ******** **, because I knew something was wrong, because the car was making a whining noise. Upon inspection of the vehicle, it was indicated that the company had drained most of the transmission fluid out, instead of the oil, and the oil was doubled filled. Therefore, this caused stressed on the transmission, and it needs to be replaced at a cost of $7,800.00.I visited the shop to inform of this error and the Manager (****************) admitted to the mistake and said to give him a copy of the estimate and he would get back with me, however he did not, so I went back the next day, and he stated "you will have to *** me because I'm not taking care of this". I am requesting that the company take care of the cost for the transmission.

    Customer Answer

    Date: 03/04/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Lightning Oil & Lube regarding complaint ID ********.

    Regards,

    *************************

Lightning Oil & Lube is NOT a BBB Accredited Business.

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