Complaints

This profile includes complaints for Standard Mortgage Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Standard Mortgage Corporation

  701 Poydras St Ste 300 Plaza New Orleans, LA 70139-0300

  
• 

  Standard Mortgage Corporation

  110 Veterans Memorial Blvd Ste 430 Metairie, LA 70005-4966

  
• 

  Standard Mortgage Corporation

  2 Sanctuary Blvd Ste 201 Mandeville, LA 70471-2968

  
• 

  Standard Mortgage Corporation

  1401 Gause Blvd Slidell, LA 70458-2205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So, now I have gathered that one of the charges has been returned but what about the other $770.55 and now you're telling me that you charged an extra $208.06 and $237.91 in penalties and interest over something that wasn't my fault?? Is anyone going to address that at all?? I guess I'll have to make a drive with my attorney. This is so beyond messed up. I now have $1,216.52 just floating in the wind. I should never have been charged penalty and interest for something that wasn't my fault. Everyone can go back and look at the history. I am still missing a payment of $770.55, not including what y'all's company "absorbed" which again, is not right. At all. I just want my money returned to me. There is no possible way I have been charged 3 different times for a home I haven't lived in 2 years yet... I'm not understanding why my money hasn't been mailed to me yet. 
  
  Regards,
  
  ********* ********
  
   
  y is in business, I truly don't. I wish someone in my own state would have gotten my loan instead of these people. I do not understand why this is not resolved yet. People are struggling and I am one of those people. I need the first $770.55 refunded to my escrow and the 2nd $770.55 to be mailed to me. Please make that make sense as to how I've paid 3 times for my yearly property taxes, when I haven't even owned my home a whole 2 years.The documents are in order with dates. Please help me get this resolved, I just want it to be done and over with and handled properly. If I need to include any documents from closing, let me know and I will get them.

  

  Business Response

  Date: 02/04/2025

  Good afternoon Ms. *************** response to BBB Complaint ID ********, please see attached letter of explanation and supporting documentation.

  Thank you again for your patience,

  ****** ********, III
  Senior Vice President - Compliance
  STANDARD MORTGAGE CORPORATION
  ***********************************
  ***********, *******; 70139-0300
  **************** 
  
  

  

  Business Response

  Date: 02/04/2025

  Good afternoon,

  There is no change to our response.

  We did pay 2022, 2023 and 2024 property taxes to ************* from *** ********** escrow account. We also paid the penalties and interest on the 2022 and 2023 property taxes at our expense. *** ******** was not charged for these amounts. The 2022 property taxes were refunded by her closing attorney, who failed to pay the taxes before closing. There are no funds owed to *** ********. 

  The 2023 property taxes were prorated at her closing: 5 months to seller and 7 months in her escrow.

  Thank you,

  ****** ********, III
  Senior Vice President - Compliance
  STANDARD MORTGAGE CORPORATION
  ***********************************
  ***********, *******; 70139-0300
  **************** / ********************************
  
  

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Okay, per my payment history, you are correct, the penalties were not charged to my account. But no one has addressed the 770 charge that is still not refunded. LOOK AT THE ACCOUNT........ ONLY ONE CHARGE OF $770.55 WAS RETURNED. WHERE IS THE OTHER ONE. 

  12.18.23 - $770.55 - Taken out - Returned on 2.26.24

  3.7.24 - $770.55 - Taken out 

  12.13.24 - $770.55 - Taken out - Returned on 1.30.25 - This is the payment that the check from Quality Title paid for. 

  Do you see now, where I am owed the $770.55..... 

  I haven't owned my home a whole 2 years yet. I've talked to the county assessors. I've paid 3 times for a home I haven't even had 2 years. The $770 should have never been on me, my first taxes I should have been charged was the $470. 

   

   

  
  Regards,
  
  ********* ********
  
   

  
  

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the late payment(s) reported on Standard Mortgage Corporation with account number ****** on my credit reports. This information is inaccurate and incomplete, violating 15 U.S.C. 1681e(b). Specifically, inaccuracy. I request that you delete this late payment from my credit report pursuant to 15 U.S.C. 1681i(a). Please investigate and correct this error. on my credit reports. This information is inaccurate and incomplete, violating 15 U.S.C. 1681e(b). Specifically, [state reason for dispute].I request that you delete this late payment from my credit report pursuant to 15 U.S.C. 1681i(a). Please investigate and correct this error.

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my mortgage on my home (mobile home) with Standard Mortgage. I have my mortgage payments set up on automatic pay with my bank ************** and have always had it set on auto pay. In March a woman with Standard Mortgage called my mother and said the payment had increased before the end of the year and an additional payment of $308 dollars needed to be made to bring the account to current standing. My mother authorized the payment and it was taken from my account and she logged on immediately and changed the payment amount for deduction to the current increased amount of my mortgage payment. Soon after this I started being contacted each month by a phone call saying that my payment was past due. I kept telling them that it was on auto pay and all payments had been made and taken out of my account. The guy I spoke with, *****************************, (He was the one that always called me and sent emails) was very rude when I would tell him that my payments were on auto and I was not behind. I have all my emails sent to my mother's email address because I don't do much on the computer. She sent emails back to ***************************** explaining that all payments had been made and taken from my account. They continued to call and harass me each month. Finally, a representative named, *****************************, called and spoke with me and my mom one day. She had printed off all of my bank statements for the past year and highlighted each payment that had been made through auto pay and all had been made. She went through month by month, payment by payment with ****** (and he was very kind and courteous). They found that one payment was made the first of December 2022 and the January 2023 payment was deducted the end of December 2022 so all payments HAD been made. He put us on hold and went to speak with his manager (****). When he returned he said that the manager said one of the payments (apparently that payment at the end of December, since there were two made that month, had been posted wrong and was taken off the end of the interest, so I still needed to make an additional payment for me to be caught up. I am sorry, but that is not my responsibility because they supposedly posted incorrectly. The last time they called, they said it was affecting my credit and now I am two payments behind. How? And if the additional payment of $308 in March caught my account up, then how did the problem start with a check being posted incorrectly the end of December? It appears to possibly be a scam/fraud, I do not think this is appropriate business technique. I want them to fix the problem on their end and then fix the damage they have made to my credit report.

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having an ongoing issue with this company when Im requesting records for my home loan they are not mailing them to me and now theres a technical issue with my online account to the point where I cannot make my mortgage payment. I have called several times this month about the issue and the customer service representatives keep giving me the run around and not offering me another option to pay my mortgage over the phone to waive the fee due to their technical issue. I was told to screen shot the error and I am being asked about steps instead of being given the option to pay over the phone due to errors with the company website. If the mortgage company is aware I am unable to pay online as I have done and Im reporting the issue so that I can make a payment why keep asking me what issues I am experiencing if you already know the issue? My mortgage amount is not being shown to process my payment and my account should not be telling me no payment is due when October payment is due. Instead of sending an email the mortgage company should be allowing me w different way to pay and waive the fees due to their technical issue instead of creating a time consuming email back and fourth that is not necessary just for me to make my payment.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kindly take note that I cannot be held responsible for any debt arising from late payments associated with Standard Mortgage / STANDARD MRT. Despite my requests, they have failed to provide me with the original contract, which fails to acknowledge my initial Veterans Affairs Certificate of Qualification or Guaranteed prerequisite qualifications and requirements. It is crucial to verify all identifying information to avoid confusion with relatives who may share similar names or addresses. Although insurance was meant to cover some of my accounts, it failed to do so or late payments, resulting in late payments beyond my control, such as job loss or the ***** 19 pandemics impact on my wages. Therefore, please ensure that my credit file is not mixed up with individuals who share similar names, addresses, or SSNs, and thoroughly verify all identifying information. I demand the immediate removal of this account from my credit report to rectify the situation and prevent any further hardship.

  

  Business Response

  Date: 08/09/2023

  Please see the attached response.

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have concerns about standard mortgage company keeping our money due to wind and hail insurance that we no longer want for our home. We have worked with this company for years and only added wind and hail insurance in the previous two years. We want to cancel this insurance and want to know if it is legal for standard mortgage company to keep our refund check even after we canceled the insurance with LA citizen. We are no longer able to afford all of these payments and need help understanding what is happening.

  

  Business Response

  Date: 08/09/2023

  Please see the attached response.

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Standard mortgage has continuously lost my mortgage checks. When I call to check on my payments, I am told that the check is lost and it is my fault. I have asked for an explanation and met with a great deal of rudeness. I explained that I use the envelopes that Standard Mortgage provides with their correct address. The most I do is put a stamp on the envelope and a check inside. And yet the envelopes are lost at Standard Mortgage PO Box or so they claim. An example of this is I mailed check **** March 25, 2023. After serval calls it was found and cashed May 10, 2023. I mailed another check **** on April 25,2023 and it has yet to be found and cashed. If this is truly a problem with the post office a complaint should have been registered and this situation should have been rectified by now.

  

  Business Response

  Date: 06/08/2023

  Please see the attached response.

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the *********** office to get an explanation to the increase in my escrow. She could not explain the increase. Her main concern was her "Call Time". I requested to be transferred to a manager. She stated she did not have the ability to transfer me. That was a lie because she then transferred me to a woman's voicemail. An increase of 25% in my total mortgage payment should require an explanation to the client.

  

  Business Response

  Date: 03/03/2023

  Please see the attached response.

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to another complaint filed my escrowed tax bill was paid to another property not mine so the money was deducted from my escrow and my tax bill became delinquent. I have called and emailed at least 10 times with no resolution. I have now paid my tax bill out of pocket to avoid it being sold and a lien put on my property. Every week I call or email they tell me it should be processed and credited soon but never happens.

  

  Business Response

  Date: 09/09/2022

  Please see the attached response.