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Business Profile

Publishers

Burds of a Feather Publishing Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a childrens book from this publishing company on 11/13/22 and I still have not received it. I paid $17.89 total. I filed a grievance with them on 12/2/22 and then again on 12/17/22. They then replied and informed me they would expedite my order and I would receive it on 12/20/22. I did not receive it. I then emailed them again on 12/31/22. They replied and said I would receive it on 1/2/23 and I havent. This is incredibly infuriating. I know this is a small amount of money but I dont want other customers to experience this. I read more reviews regarding this publishing company and it appears this happens to a lot of their customers.

    Business Response

    Date: 01/13/2023

    Hello, *************************!

     

    Ive attached shipment documentation which reflects that your expedited shipment was successfully delivered on January 4, 2023 though the original estimated date provided  was January 2,2023. The two day delay is beyond our control and we truly apologize for the delay on behalf of shipping fulfilled by Amazon. It is important to note that your initial shipment which was shipped via **** was marked as non-deliverable. We understand that this has been a huge inconvenience in receiving your order. We advise that you look carefully through your mail /packages as it has been nearly 10 days since marked as delivered. BOAFP has a great reputation for producing educational books for POC authors and our customer satisfaction is our top priority. 

    Nonetheless, your order has been delivered.

    Thank you! 

    BOAFP

Burds of a Feather Publishing Co. is NOT a BBB Accredited Business.

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