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Business Profile

Roofing Contractors

Shifflett Roofing
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/26/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roof install date: 4/22/22 Paid: $9,000.00 service: roof replacement dispute is that at the time of purchase, I asked for whatever soffit and facia that needed to be replace to be included in the job. 2 years later the roof is leaking and ruined the soffit and facia, turned it into mush. The labor manager is *******. He tried telling me that he has no way to know that it was not this way when they replaced the roof, essentially denying responsibility, but also agreed to replace it. The soffit and facia that they did replace has huge gaps, and is filled with caulk. This all should have been addressed at the time of the roof replacement but was not. now I am dealing with the fall out of poor workmanship two years later. When I reach out to the office, they send me to *******, ******* sends me to *****. I asked to speak with someone in charge that is not *******. They sent me another salesman, who kindly wanted to see what the issue was, but at this point there is nothing he can do, this is not his issue. It sounds like ******* is just trying to field calls so that the owner doesn't get the full picture of the complaint. I reached out on 9/10/24, it is 11/26/24 at the time of the report. the first day that the "repairs" to the soffit and facia was 11/22/24.

    Business Response

    Date: 11/26/2024

    We are currently resolving any issues the customers has, and will be fixed asap. Beau is in route to the customers house today 11/26/2024 

Shifflett Roofing is BBB Accredited.

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