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Business Profile

Sightseeing Tours

New Orleans Ghost Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a tour for me and my family but the tour did not occur. Business is now claiming I was in attendance for the tour that I never attended. I am disputing French Quarter Ghosts and Ghouls of New Orleans on Jan 27, 2024 (Confirmation Code:042263)I arrived at 6:50 pm to the location.I was with another party of women who also was unable to locate the tour guide. I emailed the tour guide who supposedly emailed me to tell us where to meet I called the phone numbers several times as shown below as captured on the day of the tour. The tour was to begin at 7:00 pm I complained to the company the next day and disputed charges with my credit card company.The company has claimed not only the tour happened but two days posted to my review on ****** that I was in attendance, blatantly lying to refuse to refund me.

New Orleans Ghost Tours is NOT a BBB Accredited Business.

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