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Business Profile

Sunglasses

Krewe Du Optic, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 15, 2025, I purchased two pairs of sunglasses from Krewe in their ******, **, storefront. The sunglasses were priced at $295 per pair, and I spent a total of $639 including sales tax. My girlfriend and I wore the sunglasses out of the store. I have not worn the pair I purchased (Model: ******, Colorway: *****, Lens: Polarized) since that date. Krewe offers a 30 day return policy on their sunglasses. On March 24, 2025, I purchased a second pair of Krewe sunglasses for myself on the companys website. Upon receipt of this second pair I found that I preferred them to the previous pair. I therefore decided to return my initial purchase to the Krewe storefront. I went into the store for my return today, April 7, 2025, well within Krewes 30 day return policy. I had my initial receipt with me. However, the clerk did not even initiate a return. It was bizarre. There is absolutely no wear and tear or any other structural issue with the sunglassesthey are in the exact same shape as when I purchased them and I can show this to whomever wishes to see. I was within the return policy for the sunglasses. And further, Krewe offers a lifetime replacement for any pair of sunglasses you buy from there. I have no other explanation for why Krewe would refuse my return, it just doesnt make sense to me. *** filed a challenge for the charge with my credit card company and am filing this complaint with BBB as the business practices of this company are concerning. For reference: Ive uploaded photographs of the item to show that there is no damage or other reason to deny a return within the companys refund policy.

    Customer Answer

    Date: 04/30/2025

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Krewe Du Optic, LLC regarding complaint ID ********.

    Regards,

    ***** *********

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased one pair of sunglasses on 10.28.2023 Purchase total $124.00 Package was not received. Once a delivery notification was received and it was not a photo of my front door, I immediately attempted to initiate a claim with *****, however, due to krewe shipping ***** smart post, it is the shippers responsibility to file a claim. Krewe has not confirmed that a claim has been filed. I have only received emails delaying a resolution.

    Customer Answer

    Date: 11/08/2023

    mm

    12:17 PM (3 minutes ago)
    tome

Krewe Du Optic, LLC is NOT a BBB Accredited Business.

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