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Business Profile

Videographers

Chris Foster Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Videographers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Chris Foster Media regarding complaint ID ********.

    Regards,

    *************************
    ia email, phone, and social media. I can provide the emails and screenshots as well. As of Dec 31,2023 he has not responded. I would like the videos I paid for and hard drive of my video and pictures. This is a memorable day that I trusted him to capture. I was provided a 8 week turn around time and after multiple emails with different delivery dates, as of 2/21/24 the items have not been received after 5.5 months. I would like the videos I paid for and hard drive of my video and pictures.

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Chris Foster Media has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)

    Sincerely,

    ***** ********
    es in 2 weeks. All final videos will be prepared one months time from the wedding date. Which would have been April 27, 2022; so he have breached his written contract. ***** had also asked about possibly receiving the raw footage after the contract was signed, and they never responded to him on how much it cost and never sent a PayPal invoice for it to be paid. We would love to have our city of love wedding package videos and the raw footage. On May 30, 2022, ***** emailed about the videos in question but received no response. On June 13, 2022, he sent a follow-up text about the wedding footage. He received a text response from Chris Foster on June 14, 2022, saying they have the recap footage and putting the final touches on it. Chris also told him he would send the footage over by June 18, 2022, when he return to ***********. On the morning of June 24, 2022, ***** also texted and called July 5 and July 11th and we still have no videos. I would like my videos that I paid for. I have attached pics.

Chris Foster Media is NOT a BBB Accredited Business.

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