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Business Profile

Electric Companies

Pointe Coupee Electric Membership Corporation
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pointe Coupee Electric Membership Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pointe Coupee Electric Membership Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I loose my electricity about 3-4 times a week. Sometimes for hours on end and sometimes it’s just power surges where my lights get really bright then go out then pop back on, just enough to trip my internet and a/c . Occasionally my lights will go out and tv, internet and electric fan will stay on while everything else turns off. I have replaced my a/c several times. I have replaced my new fridge compressor once. I get nothing but excuses when I can to report an outage. Then I received my new bill today and it was 160 last month and 450 this month. On top of that maybe around 6:00pm today after opening the bill the power went out. I am typing this on my iPad using my phone hot spot. Oh and by the way it’s they hottest summer ever. How does our state representatives allow this to happen to hard working TAX PAYERS? Who will pay for my house when we have an electrical fire ? Who is liable if my wife or kids are hurt. What happen to the days when you got paid for the service you provide. Just called to report this outage finally got thru and they said “ oh it’s entergy fault” how is that my problem? I don’t get to pay half my bill for terrible service. That should be a breach of contract. Please someone look into this greedy company supplying power that could potentially harm people.

      Business Response

      Date: 10/27/2023

      I did speak with the customer, explained we have been working with Entergy to get corrective actions and have commitment that Entergy will do some resiliency upgrades including an automated switch on Highway 404 to improve service to the area. He appreciated my call.  I invited him to call me at the office and ask for me any time he needs to.

      Customer Answer

      Date: 10/27/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 20572373, and find that this resolution is satisfactory to me.
      Thank you for your help! I did get a call yesterday evening concerning my issues with pointe coupe electric and they have promised to be working on the issues



      Sincerely,



      ***** ******

    Pointe Coupee Electric Membership Corporation is BBB Accredited.

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