Complaints

This profile includes complaints for Baronne Foot Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Baronne Foot Center has 3 locations, listed below.

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  Baronne Foot Center

  2848 SOUTH UNION STREET Opelousas, LA 70570

• 

  Baronne Foot Center

  127 RUE LOUIS XIV, SUITE 101 LAFAYETTE, LA 70508

• 

  Baronne Foot Center

  403 N. PARKERSON AVENUE Crowley, LA 70526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two surgeries on my feet. First surgery I over paid the Baronne Foot Center by a little over $900. I was told by my local office in Lafayette to contact the office in Opelousas to discuss billing and the over payment being applied to my account. This over payment was done in 2019. I found out I had this over payment credit from my local office as no one ever contacted me to notify me nor to refund me my money. My second surgery was in Jan 2023. I contacted the Opelousas office again to make sure they would apply the over payment to my outstanding bill for surgery. I spoke both times with Alice who is in charge of billing. I was told that it would be applied. I called back in March as it was still not applied- I had to leave a message. Never got a phone call back. I thin canned again in May and spoke to Alice twice and both times she tells me they still cannot apply my over payment. I stayed they could just refund me what was due to me. All the sudden she says they owe me $600. I asked why? Where did the money go if it could not be applied to my acct? She could not tell me. I asked for a print out of my bills. She stated she could not give me one without the permission if the doctor! She said “if he approves it I will send it.” I said, “that will not work I am entitled to a print out of what I’ve paid Baronne Center.” I still have not received any call any email and print outs. Poor derive and word to the wise- make sure you get a print out of what you are paying! I smell fraudulent activity! I Still Want a Print Out Of My Bill still have not received it nor a refund of my money.

  Business Response

  Date: 05/25/2023

  Dear
  Bridget *******:
  
  In
  regards to credit balance from the surgery deposit of $880.00
  collected in 2019 for Ms. ******'s first surgery it was over looked
  in error because of covid and short staffing. If Ms. ****** had
  called me inquiring about her account balance at this time I would
  have refunded the deposit then. The credit balance was noticed when
  she scheduled her second surgery for January 2023. Ms. ****** was
  informed the credit on her account would serve as her surgery deposit
  at Baronne Foot Center.
  
  I
  have spoken to Ms. ****** several times explaining the credit on her
  account will be applied to any patient responsibility for Baronne
  Foot Center after her insurance process all charges on her account.
  She may have other balances with other providers and the surgical
  facility. We do not handle the billing for these providers and are
  not able to apply payments to her balance with them. I have also
  informed her we are having trouble getting her insurance to process
  some of her surgery charges correctly. Therefore, we have had to
  dispute the surgery charges with her insurance taking longer than
  normal to process the claims. Once all charges have been paid by the
  insurance we will refund any remaining credit balance directly to Ms.
  ******.
  
  Thank
  you,
  
  Alice
  *******
  Billing
  Administrator
  Baronne
  Foot Center
  337-942-7567
  ***************************

  Customer Answer

  Date: 06/02/2023

  
  
  Complaint: 20076030
  
  
  
  I am rejecting this response because:
  
  I still do not see my over payment on this payment schedule you sent me. Baronne office owed me $980. They then said it was sent $980 but I had confirmed it twice before with my local office and with Alice when this whole ordeal started. Now six months later she is statin the amount owed was only $880 and then it went down to $660. I want to see my over payment and what it got applied to if she is stating they cannot apply it to my bill when then how did the amount dwindle? 
  Why wasn’t this print out given to me when I asked? Maybe if I had been a white client I would have gotten it and wouldn’t have had to go through the Better Business Bureau. My question is still not answered to boot. Where is that money I over paid? Why is it not showing on this print out attached? 
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 06/07/2023

  I have sent a pdf file to your email on file with us explaining all charge and payment on your account. You should be able to use this and the explanation of benefits from your insurance to understand where payments were applied. If you have any questions, you may contact me in a three-way call with Bridget *******.
  

  Thank you,
  
  ***** *******
  Billing Administrator
  Baronne Foot Center
  337-942-7567
  ***************************