We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ceramic Tile Contractors

J & A Custom Tile and Stone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Allen R

    Date: 10/28/2024

    We need an area of 4.5' X 7'5" of ceramic tile replaced. Joshua ***** came by to create an estimate and we went over what we wanted. We also had several other 18" tiles that needed replacing/repair to be included in his quote. He called and submitted an estimate for both materials and labor, $2250. The contract specified the new tile would be brought to the existing level of the existing floor. I paid $1150 for materials with the balance due on completion. He was to arrive at 9am Monday, October 21. He didn't show up until 1pm, put down the concrete board and applied mortar and left. He was to return Tuesday at 9am, and got there at about 10. At 11 am, my wife called, saying she was very concerned because the mosaic tile he recommended didn't appear to approaching the level of the existing tiles. At lunch, I inspected the work and pointed out the issues. I reminded him of the contract terms, and I then asked him directly if he was able to meet them.. He promised it would be fine. Wednesday, he didn't arrive until after 2pm. I asked to see the replacement tiles and he said they weren't on his truck just then. Thursday, he didn't arrive until nearly 2pm. We again looked at the floor together and he assured me it would be good. He showed me one piece of the tile, and although the pattern matched, he had purchased a gloss product while ours is a satin finish, and couldn't be used. Friday, he patched 4 tiles with an epoxy, and pronounced the job done. The tile level was uneven on three sides and ragged looking. I said as much and he said the job was "done to industry standards" and became upset. There was no discount although the other tiles had not been replaced. I wrote him a check for the balance, and he said I could keep it because he was going to file a lien against us! His helper pointedly told him I was offering payment in full and he should take it and leave. I told Mr. ***** to take the check and leave the premises.

J & A Custom Tile and Stone is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.