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Business Profile

Zoos and Aquariums

Gone Wild Safari

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Zoos and Aquariums.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Gone Wild Safari on 6/12/2024. During the drive through safari, one of the camels broke the drivers side window of my vehicle. I was attempting to roll my window all the way down as instructed by the staff before entering. However the camel seemed to be starving and became aggressive sticking his entire head and neck into my vehicle pinning me up against my seat to try and get the cup of food out of my cup holder. The massive size of his neck broke my window and went I went back inside to let the staff know what happened they were extremely careless and said there was nothing they could do. I asked for the manager and when she finally came was immediately defensive rude and unprofessional leaning over the counter yelling in my face and shoving papers in my face. I told them I would have a lawyer look at this situation and walked off. The manager continued to yell and shake papers at me. The total cost for this visit ended up being over $500, $45 for admission and food for animals and then $480 for a broken window.

    Business Response

    Date: 06/28/2024

    My name is ****, I am the owner of the Gone Wild Safari Park.
    When reading this complaint, I was very disappointed but after going back on
    security cameras to watch what had taken place. I watched as one of my
    employees first gave **** ****** our Drive Thru instructions which state that
    your windows must be either all the way up or all the way down and no where in
    between. She then had her sign our waiver stating that we are not responsible
    for damage done to property or person. My employee afterwards went over the
    instructions of the windows once again as they do with everyone to be sure that
    even if they don’t read the instructions, they are aware. When I fast forwarded
    the cameras to when **** ****** came back in to inform my staff, they simply
    told her that there was nothing they could do about the situation because she
    was told before entering and signed the waiver, but she kept on and started to
    get upset with the staff. When management came in to explain to **** ******
    what the other staff had already told her and let her know she was sorry about
    what had happened. She got defensive and kept repeating and raising her voice
    that we had to pay for her window because it was our animals that did it. My
    manager kept simply stating that we did not have to pay for damages because she
    was told and signed the waiver, and showing her the paperwork she had signed
    agreeing to the policy.  My manager
    proceeded to tell her that all drive-through safaris have the same policy. ****
    ****** also stated that she no longer wanted the camels in her vehicle, so she
    was trying to roll the windows up as the camel was there. **** ****** stated in
    her complaint that she was doing as staff instructed her to by rolling her
    window down before entering. If she had done so there would have been no
    animals around to stick their heads in so therefore, she did not do as
    instructed. If the window was rolled down like **** ****** stated, then there
    would have been no window sticking out for the camel to break. After being told
    over and over the same thing **** ****** finally stated that she would be
    calling her lawyer and stormed away, that’s when my manager told her she could,
    but it would not do her any good as she walked out of the door. Nowhere on the
    cameras did I ever see my staff or manager get in her face nor yell at her, as
    **** ****** stated. Again, we are sorry this happened. 

Gone Wild Safari is NOT a BBB Accredited Business.

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