We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Baton Rouge Cargo Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package from ****** that was sent to **** ******* in Dallas and was then transferred to Baton Rouge Cargo on 09-11-2024. I received no calls or emails or any form of contact from Baton Rouge for a week about delivering my package. On 09-17-2024 I tracked my package down to Baton Rouge Cargo and called them and was told, after waiting on hold, that they could not deliver it for another ten days meaning that they had my package in their warehouse for 16 days. On the 25th I was called by Baton Rouge and told they now could not deliver it on the 27th but would call me back with a new delivery date. Two hours later I called back to find out where my package was and was told after 16 days they now realize they wouldn’t have a truck available but would call me right back. Waiting until the next day, the 26th of September, I called them again and was told they couldn’t get my package that was ordered three weeks prior to me so another company was now going to pick it up from them. I had one phone from them over almost 2.5 weeks while they sat on this box that belongs to me. Promised calls back with no calls and changed plans around with family in town to receive this box only to be told last minute that they couldn’t deliver freight, which is their only job. It shouldn’t take a freight company 16 days to decide they can’t do their job.

    Customer Answer

    Date: 11/14/2024

    After three weeks the shuffleboard table I had ordered was transferred to another carrier.  I canceled the order in the meantime due to Baton Rouge Frieghts extremely poor customer service and lack of communication.  The new delivery company delivered it anyway and the item came damaged and left in the middle,of my driveway blocking my garage.   It weighed close to 300 pounds and caused us to not be able to get into or out of our garage until we were able to remove it with the help of friends.   The fact that they have not responded to the BBB on this complaint should be reason enough to show just a little of what I went through with this company.   Look up reviews on line.   All 1 star reviews.   

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19, 2023, at approximately 10:30 am, a delivery driver for Baton Rouge Cargo; ****** *******, delivered a carport to my home and caused damage to my brand-new ABSCO Premier Steel Shed. This shed was just purchased on September 23, 2023, and was just put together over the weekend. We have not even had a chance to use it and paid 500.00 in labor to have it installed.

    The incident happened when the driver and his partner attempted to place the item
    in the shed. The item fell on its left side so hard it completely knocked the left side
    door off the hinges and on to the ground and knocked the foundation blocks out from under the shed. In addition, the door frame is bent and there are multiple dings and damage to the doors and building. The doors cannot be reattached without building a new frame.

    While still at my residence and in the presence of my wife, Mr. ******* called his dispatch and explained the incident and provided my wife with the dispatch name of *** and told my wife to email a claim to Baton Rouge Cargo and stated that the company will also file a claim. My wife was told by *** that it will take approximately 90 days for the claim to be settled. We have called *** several times and told that she does not have any information and to email the claims department, which we have several times but have not received a response.

  • Initial Complaint

    Date:10/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a Bull grill from ****** and paid for the product in full ($3700).* ** outsourced the deliveries (2 separately deliveries for the 1 order) to BR Cargo, and BR Cargo has only delivered 1 of them (last 4 tracking digits - 3879) & They "claim" they delivered the 2nd delivery yesterday (10/11) but they Did Not. I signed for the 1st delivery on Tuesday (10/10) but they are thieves and liars and have not delivered the actual grill (last 4 digits tracking - 4013). I have already filed grievances with ****** & **** and Baton Rouge Cargoneeds to deliver our grill! How are we supposed to grill on a cart bottom!?. They are pathetic.

    Business Response

    Date: 10/15/2023

    Ms *******

     

    As stated in previous communications, ****** the carrier that was bringing your 2nd shipment to us to for final delivery, had given us the wrong shipment in place of yours.  They recovered that shipment from us but have not replaced that with your correct shipment. We are working with ***** and *** to find resolution. 

    To this point, we haven't claimed to have delivered the 2nd piece.  Also, ***** has been dealing with a nationwide outage for the last 2 weeks that is causing further issues with getting this resolved.  We will provide updates as they come available.  It may be faster for ****** to send out a replacement and we have requested that as well.

    we appreciate your patience while this is resolved

Baton Rouge Cargo Service, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.