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Business Profile

Gunsmiths

Clark Custom Guns Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31, 2024, I purchased part# CLK-165-45. a Comp Kit Barrel/Compensator Drop-in Kit / Blue Std ramp barrel / Blue comp / 45 ACP for the sum of $290 + shipping and handling. A total of $305.50. I received the product in a timely manner but, I didn't use it for a couple of months. I was waiting for the weather to warm up. Once I began using the product, I noticed the point of impact was about 2 feet higher and to the left of where the factory barrel would impact. My gun is equipped with a Crimson Trace Red Dot optic and I was shooting off of sand bags. I didn't give it much thought because different bullet weights, different powder and powder charges can move the point of impact. After testing different loads and finding the ammo that produced the best group, I began adjusting the red dot sight. There was not enough adjustment in the red dot to get it close to the point of aim. The handgun has suppressor height sites and they were not even close to being co-witnessed. I placed the factory barrel back in the firearm and the point of impact was lower and to the right of where it was before. I resighted the factory barrel and it shoots to point of aim and the sights co-witness with the red dot. I have contacted the company about the issue. The point of contact, by phone, is ******. He was given the above information and requested photographs. I have sent photos several times and he claims to have never received them. I use the email address published on their website and ****** also gave me his work email and I have sent to both, multiple times. They won't respond to my phone messages or emails. The product has a guarantee.

    Business Response

    Date: 09/14/2023

    The complaint never got to management and we are more than happy to exchange or refund it, however *** ******** wants to handle it. 

    Customer Answer

    Date: 09/19/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

Clark Custom Guns Inc is NOT a BBB Accredited Business.

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