Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in this motel for approximately 4 hours on October 17th, 2024. I work in marketing and was here on a business trip. Upon arrival, the lobby was not well-maintained and desolate. I also felt unsafe being a solo female traveler with a room so easily accessibly to the outside. There was trash in the parking lot and random people walking by. Anyone could easily access my room. After inspecting the inside of my room, I found hair and dirt in the bathroom, and mold in the garbage cans. I have MODERATE ASTHMA and can't imagine how much other mold is hidden around this place. I immediately called my company which moved me 2 mins up the street into a nicer Holiday Inn. I checked out in about 4 hours and again, have photo and video evidence detailing what time I arrived, what I found, and what time I departed. When making my complaints to the front desk and asking to check out, he told me I still needed to pay for one night. Again, I'm a solo female traveler on business. There are no other employees or even customers in site. I am not going to sit here and argue with a man about the fact that I shouldn't have to pay anything for a mold-infested room that I never even spent the night in, let alone more than 4 hours. My confirmation number states: *************. For whatever reason it's not coming up in the system, probably because it was deleted to avoid any complaints. No worries, I have my photo and video proof as well as the physical printed receipt and copy of the managers card: **** ***** General Manager Days Inn RUSTON 1801 North Service Road East - Ruston, LA 71270 - ***** ******** ************************* - days inn.com. I stayed on 10/17 and left on 10/17 hours later. I feel they are scam artists because on my receipt my arrival date says October 17th and my departure date says October 18th even though I left in a matter of hours. However, I have photo/video proof AND on the bottom of the receipt is the time it was printed which clearly states October 17th.

  Business Response

  Date: 11/05/2024

  BBB Case #: ********
  Hotel Site #: *****
  Customer Care Case #: ********

  Thank you for contacting Days Inn® by Wyndham Customer Care. We sincerely apologize that your expectations of Days Inn® by Wyndham’s high standards of guest service were not met. We appreciate the time you took to let us know where we need to improve.

  The Days Inn® by Wyndham chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customer’s expectations. This is to advise you that Days Inn® by Wyndham is solely the licensor of the Days Inn® by Wyndham trademarks and service marks to independently owned and operated Days Inn® by Wyndham guest lodging facilities and is not involved in the day-to-day operations or management of this facility.

  As a gesture of goodwill, we would like to offer you 15,000 Wyndham Reward points -- enough for one free night or five highly discounted nights at any Wyndham Rewards hotel worldwide. If you have yet to enroll in Wyndham Rewards, you can do so here:
  
  ***************************************************************************
  
  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.
  
  Again, we thank you for bringing this issue to our attention. 

  Kind regards,

  *******

  Liaison Customer Care

  Wyndham Hotels and Resorts.