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Business Profile

Transmission

Twin City Transmission of Ruston, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid in May to get my transmission fix and I’ve had problems with it ever since. They even pick it up on June 23, 2023 because all of the transmission fluid leak out. On July 18, 2023 my transmission has went out again. They don’t want to fix my transmission. So I just want my money back.

    Business Response

    Date: 08/25/2023

    We have not refused any warranty work on ****** ***** vehicle.  We will warranty her transmission if it has a problem.  If she will contact Twin City Transmission Ruston, we will have it towed and take care of any transmission issues.

     

    ****** *****

    Customer Answer

    Date: 09/04/2023

    Mr. ****** keeps lying about fixing my car and they will tow it to them but he refuses to do so. Mr. ****** stated that he will not fix my flywheel that they messed up when they rebuilt my transmission causing that to mess up. They also drop something in my started and that is messed up as well. If they can’t repair my flywheel and that starter that they messed up. I just really want them to do right by me and fix my car like it was before they touch it. Or just give me my money back because it’s gone be $1600 plus $800 to get it repaired.

Twin City Transmission of Ruston, LLC is NOT a BBB Accredited Business.

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