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Business Profile

Hotel Reservation

Days Inn By Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hotel informed me of a $100 deposit for incidentals when checking in. They were insisted on cash, but I made my daughter is a debit card. They told her funds would be refunded in 7-10 days. After all not receiving the funds we called the hotel and we told that they kept the deposit because there was smoking in the room. There was no smoking in the room. The hotel had a bad smell when my daughter checked in and she tried explaining this to the front desk. She was told that she could not be moved because there were no more rooms. I have been trying to reach the manager to receive my refund and he is never available no matter what time you go. He does not return phone calls and the front desk days that they cannot give me any other information or any other number to call with a complaint. They cannot tell me who owns the company either. Only that it's a3rd pay company and they have no control over it.

    Business Response

    Date: 11/05/2024



    BBB Case #: 22502848
    Hotel Site #:
    Customer Care Case #: 

    Dear Contact:

    Thank you for notifying our office of the concern filed by ******* *****. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

    -  Confirmation number
    -  Exact address/name of the hotel:
    -  Under what name was the reservation booked:
    -  Date of arrival (exact date of stay):
    -  Room number:

    If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.

    *******
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    Office: ************

    Customer Answer

    Date: 11/07/2024



    Complaint: 22502848

     

    -  Confirmation number 792645934
    -  Exact address/name of the hotel:    *** ********** ******* ******** ***************** *** ****** ****** ******
    -  Under what name was the reservation booked: ******* *****  
    -  Date of arrival (exact date of stay): 10/19/2024
    -  Room number: 216

     

    Sincerely,



    ******* *****

    Business Response

    Date: 11/07/2024



    BBB Case #: 22502848
    Hotel Site #: 57937
    Customer Care Case #: 08483159

    Dear Contact:

    Thank you for notifying our office of the concern filed by ******* ***** at the Days Inn property in Scott, LA.

     To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before November 11, 2024. As a company, we’re committed to delivering a great experience with every stay with us.

     If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.

    *******
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    Office: ************

    Customer Answer

    Date: 11/12/2024



    Complaint: 22502848



    I am rejecting this response because: I am still waiting on the call from Wyndham. I have not received any correspondence from them.  



    Sincerely,



    ******* *****

    Business Response

    Date: 11/18/2024


    BBB Case #: 22502848
    Hotel Site #:
    Customer Care Case #: 

    Dear Contact:

    Please confirm, name on reservation, exact hotel, check in dates, who you have contacted at the property as well.  The guest has sent in two names ******* ***** with ******** ******* information AND Baymont by Wyndham Screen shot - Is it a Days Inn or the Baymont?  Please send in further information, conflicting information has been sent to Customer Care.  Thank you 

    Thank you for notifying our office of the concern filed by Santana Dural. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

    -  Confirmation number
    -  Exact address/name of the hotel:
    -  Under what name was the reservation booked:
    -  Date of arrival (exact date of stay):
    -  Room number:

    If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.

    *******
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    Office: ************

Days Inn By Wyndham is NOT a BBB Accredited Business.

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