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Business Profile

Cleaning Services

Simond Janitorial Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into an agreement to have the floors in my home restored with ****** Janitorial Services over a year ago. I talked with and met with the worker assigned to do the work. We agreed on a date and time. The work was done on the agreed date but when I returned home, the job was inconsistent and incomplete. I have tried on numerous occasions to reach a resolve including self initiated communication between me and the owner to no avail. Mr ****** has passively dismissed my concerns by continuing to agree to meetings to which he has failed to attend. Any communication to resolve has been on my part- not his. Now today I was told by his wife and the worker that did the partial work at my home that they are not returning to my home to correct the unsatisfactory work they did. Mr ****** communicated to me his interest in reaching a quick resolve including but not limited to having another company to correct the work done by his worker. As of today ****** Janitorial Services is refusing to take responsibility for an unsatisfactory job, refusing to correct their error and acknowledging their negligence in the issue.

Simond Janitorial Service is NOT a BBB Accredited Business.

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