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Business Profile

Collections Agencies

Retail Merchants Association, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company put a collection on my credit report that was not verifiable or legally to be submitted. A lease was broken because I had a heart attack and the surgeons excuse was to go live with father or daughter. They never removed it. It got removed once and put back on. They sent in a false license that was not me. The incorrect amount. Then in October I was getting repeated phone calls . Then saying I had a new collection. I did not. Calling their selves credit bureau services and they aren't. I called them and told them. I will be calling the FTC. And turned it over to TransUnion
    It has fraudulent information all over it. Please remove.

    Business Response

    Date: 06/04/2025

    Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) to validate the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at ********. 

    Customer Answer

    Date: 06/05/2025



    Complaint: ********



    I am rejecting this response because: It should have never been on my report anyway due to hospitalization of heart surgery and could not return to that place. Then more added fraudulent activity got on there and ruined my credit. It's all false..I brought in the correct information to the Bureau and will move forward till completely removed from all credit reports.



    Sincerely,



    ********* ********

    Business Response

    Date: 06/09/2025

    Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon a as possible. Our office has contacted the original creditor to verify the account information and will mail the information to the consumer at the address provided to the BBB. If the account information verifies to be incorrect, our office will request the account be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at ********.

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why RETAIL MERCHT ASSOC IN is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: 38487
    Amount Disputed: $4,176

    Business Response

    Date: 03/17/2025

    Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at 227-3243.

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bill has BEEN paid off. I’ve told them that. My credit is shot because they can’t do their job.

    Business Response

    Date: 01/22/2025

    Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at ********

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Collection was last reported on July 31, 2021, for a total of $2,430.00 for a closed account that seriously impacts my credit score. I have attempted to reach out to this company in hopes of resolving this issue, however, I have not been successful. The original account WAS for Wilis- Knighton South and all records and balances have been resolved, however, this collection agency has failed to adjust their report to the credit report, resulting in a negative impact on my credit score. This hinders purchasing a car, home, etc. within a reasonable interest rate.

    Business Response

    Date: 08/16/2024

    Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at 227-3243

    Customer Answer

    Date: 08/16/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debit with Willis-Knighton Pierremont Health Center, I do not have a contract with Retail Merchants Association, Inc., they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/13/2024

    Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account verifies to be incorrect, our office will request for the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** ** ********

  • Initial Complaint

    Date:12/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Retail Merchants Association, Inc. I do not have a contract with Retail Merchants Association, Inc. They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/19/2023

    Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) to verify the account information. Our office will mail the consumer the information at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** ** ********

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR DEBT WITH WILLIS KNIGHTON SOUTH. FURTHERMORE, I DO NOT HAVE ANY CONTRACTS WITH RETAIL MERCHANT ASSOCIATION, INC . THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACTS AS REQUESTED.

    Business Response

    Date: 12/15/2023

    Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** ** ********

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a past due bill of $395.00 for Misty Hollow apartments, Bossier City, LA 71111. I took them a money order of $495.00 Overpaying $100 on 7/7/2023. I was promised that the payment will be reported to the credit bureau and a check of $100 would be mailed to me in about 2 weeks. It is not September 11, 2023 and I have not received the over payment and the bill for $395.00 is still showing on my credit report; which would normally have shown as removed if the apartment complex had reported the payment. I would love for this amount to removed immediately from my credit report. It is preventing me from trying to purchase a house or be considered for any time of loan that I might need currently.

    Business Response

    Date: 09/12/2023

    Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office 8-5 Monday - Friday to speak with **** ******** at 227-3243. 

  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Willis Knighton-Pierremont. I do not have a contract with
    Retail Merchants Association, Inc. They did not provide me with the original contract as requested.

    Business Response

    Date: 08/07/2023

    Retail Merchants Association is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** at 227-3243

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to close an account with Dashlane.com and we do not get a response and they keep charging us an automatic renewal every January. The phone number that we call, ************ (given to us by Capital One credit card) says the mailbox is full and they will no longer return calls. They say to send correspondence to *******@dashlance.com which is where we sent our request to close the account on 1/3/2020. This happens to coincide with the renewal date (odd coincidence). I think they were upset that I disputed the charge back in 2020, but that's just my opinion. Please help me close this account. I feel they owe me two payments of $59.99 each.

    Business Response

    Date: 02/10/2023

    Business Response /* (1000, 5, 2023/01/25) */
    Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) to verify the account information. Our office will send the account information to the consumer at the address provided to the CFPB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office 8-5 Monday - Friday to speak with Mrs. ******** at XXX-XXXX.

Retail Merchants Association, Inc. is BBB Accredited.

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