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Business Profile

Fire and Water Damage Restoration

SERVPRO of South Shreveport
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings:

    Another fine example of my distaste with ServePro just occurred today!

    Why schedule another job if you know you had another big job today????? This is insane and sheer STUPIDITY!! Or just, a blatant attempt to be coy in unprofessionalism.

    I have been requesting a pack back for over three weeks now. Today, ServePro finally shows up, three hours late mins you, and has only 23 boxes of 108 on the truck and states that they are going to another job.

    …..Seriously why is everyone so unprofessional? Excuse after excuse, after excuse, after excuse.

    On last week I was rescheduled 3 times to finally be told on Friday that someone will definitely be coming between nine and noon. To then 15 minutes before be called and be told that the team had to go to Campti.

    ServePro is ridiculous. To add, I have mentioned numerous times to ***** and **** that we want boxes only first. So why are they showing up with furnishings instead of boxes? Then show up late to the job without all the boxes.
    Furthermore show up with my furniture uncovered and dirty. Logistics team needs a major overhaul.

    Extremely Livid,
    *** ******

    Business Response

    Date: 06/13/2024

    I have talked to ** ****** and we have resolved the issue. We did a poor job of communicating with her and have taken steps to prevent further problems. Thank you, ***** ******

    Customer Answer

    Date: 06/13/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

SERVPRO of South Shreveport is BBB Accredited.

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